Well planned holiday with good trips
Well planned holiday with good trips. Excellent food and staff service
4.1
Great
407 reviews
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Review summary
Scenic Luxury Cruises and Tours - UK receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Best holiday
Great in every department. Will do it again. Amazingly good organised.
A great holiday company.
All inclusive holiday very good. No hidden costs. The variety of tours was excellent and the quality too of a high standard. We have no hesitation in recommending Scenic.
We found the cruise disappointing and misleading
We found the cruise disappointing. The staff were all lovely, polite and helpful, the room was kept clean and tidy and it was well organized. The food was good. The guides were all excellent. However pictures in the brochure were misleading. We only "cruised" for one afternoon where we could see the scenery we mostly travelled at night. Our cabin was also above the engine room and the bed actually shook at night. We thought we were booking an up market luxury cruise but it honestly felt more like a holiday camp. The photo in the brochure shows a couple at a table with space all around being served by a waiter. We were all crammed into the dining area with so little space you could hardly walk between the tables.
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Website
www.scenic.co.uk
All reviews
407 total • Write a review
Showing 101 - 110 of 403 reviews
rw
We have experienced river cruises with…
We have experienced river cruises with 4 different companies and Scenic has definitely beaten them all.
Date of experience: December 15, 2024
SD
Staff were excellent and food gorgeous.
Staff were excellent and food gorgeous. The public areas - particularly the bar - were too cold. Cruise director was so helpful
Date of experience: December 14, 2024
T
Scenic is a good product BUT
Scenic is a good product but when it goes wrong there are too many hurdles to go through to get a satisfactory response. A fabulous cruise around Svalbard caused us to book Greenland and the Canadian High Arctic. However this cruise got off to a bad start. Just as we were leaving the departure lounge to board our plane for Copenhagen we received an email to say that the ship had developed a technical problem which may impact on the Cruise. We were also given the option to cancel but the tenor of the letter suggested that there would be minimal disruption to the itinerary. We eventually arrived in Greenland and had a wonderful time visiting the various ports of call. However, the Cruise just fell apart after Greenland The ship was experiencing more difficulty than Scenic were prepared to admit and secondly the Canadian authorities refused the ship to enter polar waters as it had only one Azipod working. The hastily revised itinerary was made visiting the Canadian Maritime provinces whilst a a desperate search for a dry dock was made by Scenic in order for the Azipod to be replaced. Instead of sailing directly to Halifax, the ship took a very slow route via the provinces to kill time whilst a dry dock was being searched out. In the meantime, disquiet was rumbling through the passengers as the new itinerary evolved. The expedition Cruise turned out to be a sightseeing cruise which in itself was not too bad, but it was not what the passengers had paid for. Many passengers had emails sent from the ship to the company to express their feelings and to demand proper compensation. Scenic response was a derisory €1800 in compensation and a discount on a future Cruise. However if one had received some discounts then this was taken into consideration as well which meant that some passengers receive less than what was offered! One must give credit to the on board staff who kept a lid on passenger anger. The ships crew could not be faulted in any way and I sense they were being let down by Scenic’s uncaring response to the situation other than get the ship to a dry dock as soon as possible. On the day of departure, an email was read out to all passengers suggesting that Scenic would, on passengers return home ,contact all passengers to discuss possible compensation; this never happened. Overall we lost 2/3 of our intended itinerary and one would’ve thought that Scenic would have recognised this and suggested an appropriate compensation package. Providing an alternative itinerary was not what the passengers wanted as they had paid a large amount of money to visit the Canadian Arctic. I read later that scenic had offered 70% of a refund to passengers on a New Zealand cruise when difficulties arose. I’ve also discovered that Scenic faced a class action because of their poor response to a European River cruise which they lost. Unfortunately, Sceiv is all about luxury and six star cruising without a six star back up with its customer service and management teams. There are other expedition cruises with Silversea or Hurtigruten and before I book another cruise with Scenic I shall explore the other cruise lines first. The ship is beautiful to look at but unfortunately that is where it ends. For example the forward observation lounge is badly placed as there are obstructions to the forward view! The observation lounge becomes a reading room because that’s all it is fit for. Some of the cabins have designer sinks which look nice but are useless as a functioning sink. the wash area before you enter the restaurant has an overhang where you can easily bash your head. The ship inside is gloomy in places and it is difficult to read some of the signage. When the Cruise goes well it is an exhilarating experience BUT when things go wrong……! You pays your money and make your choice. .Caveat emptor!
Date of experience: December 14, 2024
RR
Been on our 5th Scenic cruise
Been on our 5th Scenic cruise. We weren’t experienced cruisers on our first one, but it was so good ( including car to transport us between airport and home, both out and return) that we keep using. Onboard everything is inclusive. Staff always brilliant. Food and drinks ( incl alcoholic) great. Fellow cruisers friendly. Will return again!
Date of experience: December 13, 2024
MJ
par excellence
The usual very efficient service, excellent reception at Schipol airport, Amsterdam, and an entertaining taxi diver. Got to the boat earlier than the previous cruises, more excellent service on arrival and check in. The meals were all of the highest standard, excellent wine pairing, excellent service. Cabin maintenance was the best yet, all the room crew greeted us with a smile every time we met. Excursions were very good, despite the weather, the classical evening was also very good. The only minor issue that was mentioned between a few clients was the difficulty in getting out of the very comfortable seating in the lounge, mainly by the more senior clients. We sat on the stools by the coffee station because of this. Disembarkation was as efficient as our arrival, all in all an exemplary cruise, on board entertainment was top class, we would highly recommend this cruise line, ( our fourth)
Date of experience: December 13, 2024
AR
Quality of the Scenic personnel…
The quality of the Scenic personnel made the trip the lead representative always had a warm greeting with all guests. The staff on the boat were also warm and courteous. An excellent trip.
Date of experience: December 13, 2024
JG
Jim Gray
US
Scenic set the standard and maintain…
Scenic set the standard and maintain the standard for river cruises. The staff and facilities are excellent and nothing is too much to meet your needs. To find a fault would only be to improve audio equipment for tours.
Date of experience: December 13, 2024
MB
Scenic Splendour
As usual Scenic supply wonderful service and customer care. Every member of staff could not do enough to satisfy our every wish.
Date of experience: December 13, 2024
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