Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

DG

Daphne Griffith

4 out of 5 stars
The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

SW

Sue W

5 out of 5 stars
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

C

CeliaD

5 out of 5 stars
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

LC

Leigh Cook

5 out of 5 stars
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

Company details

Information provided by various external sources

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All reviews

1,000 total • Write a review

Showing 21 - 30 of 996 reviews
DP
5 out of 5 stars

Returning customer

Great to talk again with Laurie Mathieson and explain what we wanted and the prefered dates which would suit our holiday needs. Laurie is very good at listening and then putting together all the things that were on our tick list. We ended up with 3 options which were not really what we wanted.As a result, we changed the dates and the cabin type - everthind now as we wanted it.

Date of experience: July 27, 2025

K

Ken

US

2 out of 5 stars

Riviera river cruise on the MS Ririera…

Riviera river cruise on the MS Ririera Radiance. Excessive noise and vibrations, company would not lat us move they oply supplied ear plugs. Would not recommend this boat.

Date of experience: July 27, 2025

Cb
5 out of 5 stars

Very helpful and friendly booking…

Very helpful and friendly booking agent. She went into every detail and offered advise to ensure everything met our needs. Rang me at home twice to confirm details. Really appreciated her professionalism and knowledge thankyou

Date of experience: July 27, 2025

h
5 out of 5 stars

Excellent service and very helpfull

Excellent service and very helpfull

Date of experience: July 26, 2025

KS
5 out of 5 stars

One can get the staff!

A wonderfully helpful member of staff took our call and helped us overcome an otherwise seemingly insurmountable problem with our attempts at booking on line.

Date of experience: July 26, 2025

IW
5 out of 5 stars

Great booking experience.

Michelle was informative and most helpful answering my little queries about my booking. The whole process went smoothly and was dealt with efficiently. I am now looking forward to my holiday. I know if I have any more queries or concerns they will be dealt with to my satisfaction,

Date of experience: July 26, 2025

MR
5 out of 5 stars

Courteous, knowledgeable and friendly staff making booking very easy.

I was having some trouble trying to book our holiday online, so I spoke over the phone to a lady called Jessica who was very quickly able to confirm all my details and complete my booking. We have toured with Riviera travel on many occasions and have always had an excellent experience.

Date of experience: July 25, 2025

A
5 out of 5 stars

Helpful friendly and efficient - exactly what you need when booking!

Spoke to Jackie to book a holiday, she was great! Before booking I wanted to know how many spaces were available so our friends could book too, after Jackie had checked she waited while I text friends and got confirmation they had received it. Also had a query about luggage allowances with different airlines and Jackie confirmed the difference. She was friendly, polite, efficient and very personable, nothing seemed too much trouble. Altogether the booking experience was faultless!

Date of experience: July 25, 2025

JD
5 out of 5 stars

Very helpful and friendly

We rang and spoken to Sharon Inge who couldn’t have been more helpful, she managed to get us a discount as we had holidayed with Riviera Travel before.

Date of experience: July 25, 2025

IC
5 out of 5 stars

Knowledgeable and effective assistance…

Knowledgeable and effective assistance in going through the options, making the choice of river cruise and of the cabin, and then making the booking.

Date of experience: July 25, 2025

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