Review summary

Riviera Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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The booking process was pretty straightforward

The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name - I don’t have one - and then didn’t enter my surname so I finished up having to ring and speak to an agent - who sorted things quickly. I opened an online account so I can fill all the necessary information - passport details etc. However, although I had had my confirmation email, this hadn’t registered. I contacted the online assistant and everything was sorted quickly. So, four stars as everything was booked - but not five as I had to contact Riviera twice - which was quick and easy.

SW
Simple, informative booking process by phone.

Ben made the booking experience really simple. He was very informative & answered all my questions e.g about the included optional excursions & I was relieved that not all involved a lot of walking but utilised land trains or coach tours with adequate time to explore independently. I can make periodic payments before the final payment is due. I can contact Ben if I have any further queries but Riviera Travel Q&As pages are very informative. Confirmation of booking was emailed promptly.

C
Personal contact

The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week

LC
Completed the booking

Completed the booking without any problems The advisor understood what we required and all was completed in quick time

Company details

Information provided by various external sources

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Showing 11 - 20 of 996 reviews
MS
4 out of 5 stars

Thank you Nicki Foster

As always Nicki Foster, who answered my call was helpful. The holiday I was wanting to book was fully booked and she made several suggestions all from Birmingham Airport as I had said I preferred that. She then suggested a river cruise and I have booked that

Date of experience: July 29, 2025

RL
5 out of 5 stars

Call back quick and efficient

Booked a call back and Laurie Mathieson rang within 10-15mins. Laurie was very helpful and dealt with the initial booking efficiently, giving positive advice. On confirmation Laurie was very thorough making me aware of all aspects that I felt confident all areas had been clearly understood by us both. Many thanks

Date of experience: July 29, 2025

RD
5 out of 5 stars

Very helpful and knowledgeable.

We spoke to a lady, called Jane, and she was extremely patient with us and took the trouble to explain everything as we had not had a river cruise before. We can't wait for next year to come now!

Date of experience: July 29, 2025

SN
5 out of 5 stars

Helpful representative

Just to say that the representative I spoke to on the telephone (Laurie) was very helpful indeed. We have never been on a river cruise and I had a host of questions which he answered patiently and fully. He was very knowledgeable about small details. A very positive experience.

Date of experience: July 29, 2025

JR
5 out of 5 stars

The agent was very knowledgeable and…great service

The agent was very knowledgeable and helpful, he really knew his business

Date of experience: July 28, 2025

GV
4 out of 5 stars

The person who booked the holiday was…

The person who booked the holiday was very good also the person who answered our questions.

Date of experience: July 28, 2025

GG
5 out of 5 stars

She was pleasant polite and friendly

She was pleasant polite and friendly. She was helpful and patient with our questions and ensured that the booking we were considering met our requests. Nicola Quarry kept her promise to contact us when she had planned.

Date of experience: July 28, 2025

N
5 out of 5 stars

Great staff make the difference!…

Sharon was excellent with our complex booking, queries on connecting transfers and generally making it a smooth transition. We trust Riviera and their staff to help and ensure our holiday is a success.

Date of experience: July 28, 2025

MC
5 out of 5 stars

Easy booking experience.

It was really easy to book. Spoke to Laurie who was very helpful. Went through all the options. Booking process explained. Outlined all the necessary' need to know' points before confirming the booking.

Date of experience: July 27, 2025

G
4 out of 5 stars

Lake Maggiore, Orta and the Matterhorn

Very good tour. Beautiful art deco hotel and a great tour manager. Only downside was the Ryanair flights. An hour late going and hour and half on return. Hence 4 stars

Date of experience: July 27, 2025

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