Zoomo Reviews

I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft cover, and a £150 deposit. They connected my Uber account through their portal, and I started the process of adding the vehicle to Uber Eats. Then the problems started: Uber Eats required insurance details, so Zoomo told me to download it from their website and upload it to the Uber app. I tried multiple times — and it kept getting rejected. I emailed and messaged Zoomo repeatedly, and their support was completely useless. They opened tickets and closed them without helping, sending automated replies like, “Thank you, is there anything else we can help with?” Out of pure frustration, I went all the way to their Tower Bridge store in London, waited in line, and explained everything. After 25 minutes of waiting for a response, the staff told me, “Uber deleted your vehicle – it’s not our issue.” They gave me no solution and kept passing the blame. I even showed them Uber's message confirming that Zoomo’s insurance violates their terms, and they still didn’t help. It’s now Thursday (I rented the vehicle on Monday afternoon), and the bike has been parked unused outside my house this entire time. I’ve lost days of delivery work, wasted money, and I’m beyond frustrated. Zoomo failed to provide the basic service they promised. Their customer support is slow, careless, and disrespectful, and their staff show no urgency or responsibility. The entire experience has been a waste of time, money, and energy — and I’ve been left without any real help or refund. ⚠️ If you rely on this vehicle for work (like Uber Eats or Deliveroo), do not rent from Zoomo. They are not ready to support you, and you will be stuck.

Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for service they start charge you unnecessary if you say you will not pay for this because you say maintainance are included they will tell you return moped you will loss your pay till you arrange another moped. today I was go for the service to zoomo service centre because there is a problem with sub herness wire i show them issue they saying I have to pay for this i say I'll not pay for this because you said maintainance is included then they arguing with me they said return our moped they taken return my moped and charge me 885.49 pounds worse service centre worst mechanic he don't know anything he always try to find your small mistake and charge you and he is very roude and stupid men zoomo is rubbish I will suggest go for another company don't go for zoomo thank you.

Good service, staff responsive and helpful

Brilliant service from the Bethnal team!

Great service from the best in the business Sean 👍

The app hasn't been working over 2 weeks now and it looks like the support can not do anything about it. Unsolved problem, terrible customer service and technical support

I would like to praise the mechanic who serviced the motorcycle on June 13th. The motorcycle did not need anything done. Everything was ok! Perfect. Very good service! Polite and very friendly. On (Zoomo) London Bridge

It is with a heavy sense of disappointment that I recount my experience at this so-called bike rental establishment—a place that should serve the public with decency, yet instead hosts an employee whose mannerisms belong more to a tantrum-throwing child than a professional adult. The young man at the front desk acted with the decorum of someone who had just been yanked into adulthood without any of the necessary upbringing. Incoherent, passive-aggressive, and entirely devoid of etiquette, he spoke as though it pained him to offer clarity. His presence didn’t simply fail the customer—it contaminated the entire interaction. If his job was to turn away genuine customers through attitude alone, then he has succeeded beyond measure. It was like watching someone lose their trousers in front of a crowd—humiliating not just for him, but for the business he represents. The bikes themselves matched the service: dusty, grimy, and clearly not maintained with any real care. Presentation was poor, hygiene non-existent, and no effort had been made to uphold the bare minimum standard. This isn’t a bike rental—it’s a rust exhibit. What’s worse, the entire atmosphere felt like it was only meant to cater to a specific crowd, implicitly alienating others like myself who simply came in as respectful members of the broader local community. That’s not just bad business—that’s divisive. In short: I came as a genuine customer and left as a witness to a theatre of disgrace. This business adds no value to the area, and as one of the local elders, I will be making it known. If shame could wear a name tag, it would be the one behind that front desk.

Giovanni treat me as well !

Giovanni is the best Guy in zoomo rent ! He help me to every questions for the bike and more ! Thanks Again !

Bad experience Extra charges Very very bad service

Bad experience Extra charges

Extremely disappointing experience – total waste of money and time I rented a bike from Zoomo for three weeks, and I can honestly say it was one of the worst experiences I’ve had with any service. Out of the entire three weeks, the bike only worked properly for one hour. That’s it. The bike constantly malfunctioned. In that one hour, it completely shut down in a dark area, and the front light also turned off, putting me in a dangerous situation. I had it repaired once, but even after that, it still doesn’t work. I requested a refund, but it's been almost two week and I’ve heard nothing back. Meanwhile, they keep charging me for a service I can't even use. This is completely unacceptable and incredibly frustrating. Zoomo's lack of communication and accountability is beyond disappointing. I paid for something that was supposed to help me get around, and instead I got stress, wasted time, and zero support. Avoid this service at all costs.

It was very terrible experience...My bike was locked on Friday for non payment and I paid immediately I am on middle of the road they will lock the bike weekends but they will not unlock, very poor customer support

In the deliveroo app and thir app will said, there is no deposit fee and stater fee also 35£ off if you have deliveroo account or uber account. When i was there they said i need to pay 300£ deposit if i'm not buying extra protection which is 6+10£/w. Very confusing......they said its there marketing, they advertise like this.

Great customer support, fast response from Zoomo London. 5 stars for Kleng for a good understanding and managing to solve the problem.

VERY DISSAPOINTED 😞 VERY MISLEADING AND TRICKED ME ON TO PAY THE £100 POUNDS COLLECTION FEE. "I disagree with the decision as I did not receive any communication from Zoomo except the day they came to collect the bike. Also I have been communicating with you in my previous chats and making arrangements to return the bike and also explained my financial circumstances trough out the communication we had. despite my previous attempts to return the bike which I couldn't make it I been trying to rebook the return many times trough the App and the App has been giving error messages. I would like this matter to be raised with management and would like to let you know that I am not accepting the charge for collecting the bike as I was stopped from going to the workshop to drop the bike on the day the zoomo collection representative came to collect the bike, therefore I would like this matter to be raised further to your management. Please note as I have clearly informed you and have been communicating through out the process of returning the bike and after several attempt of trying to book the return through the App you still insist that the charge of £100 still applies for coming amd collecting the bike. For sure will not come back to rent ZOOMO BIKES. VERY MISLEADING AND TRICKED ME ON TO PAY THE £100 POUNDS COLLECTION FEE. Yours Sincerely, Jude Anton. _______ Hi ......., I am still not happy with the decision and I wish to speak to your manager directly about this matter as I am sure management will understand that this is a genuine situation that I was pushed into and end up having the collection fee. As I am disappointed with the service I received I had no choice than leave a review of my experiance to the Trust pilot website so this doesn't happen to anyone like me. I am truly feel mislead and end up getting the charge of £100 pound for collecting the bike. I am sure the Zoomo company will benefit more when understanding their customers concern and help them resolve the matter than escalating the matter and give genuine customers like me a bad impression. I wish to still speak to management so I can explain my genuine concern as I feel I have been mislead.Yours sincerely, Jude Anton.

Excelente servicio y las personas que atienden el Lugar son muy amables y Dan un excelente servicio y la bicicleta perfecta para trabajar.

Muy buena atención de Giovanni

Super Qualität schnell und zuverlässig