Zoomo
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MISSLEADED / AND CHARGED ME £100POUNDS COLLECTION FEE
VERY DISSAPOINTED 😞 VERY MISLEADING AND TRICKED ME ON TO PAY THE £100 POUNDS COLLECTION FEE. "I disagree with the decision as I did not receive any communication from Zoomo except the day they came to collect the bike. Also I have been communicating with you in my previous chats and making arrangements to return the bike and also explained my financial circumstances trough out the communication we had. despite my previous attempts to return the bike which I couldn't make it I been trying to rebook the return many times trough the App and the App has been giving error messages. I would like this matter to be raised with management and would like to let you know that I am not accepting the charge for collecting the bike as I was stopped from going to the workshop to drop the bike on the day the zoomo collection representative came to collect the bike, therefore I would like this matter to be raised further to your management. Please note as I have clearly informed you and have been communicating through out the process of returning the bike and after several attempt of trying to book the return through the App you still insist that the charge of £100 still applies for coming amd collecting the bike. For sure will not come back to rent ZOOMO BIKES. VERY MISLEADING AND TRICKED ME ON TO PAY THE £100 POUNDS COLLECTION FEE. Yours Sincerely, Jude Anton. _______ Hi ......., I am still not happy with the decision and I wish to speak to your manager directly about this matter as I am sure management will understand that this is a genuine situation that I was pushed into and end up having the collection fee. As I am disappointed with the service I received I had no choice than leave a review of my experiance to the Trust pilot website so this doesn't happen to anyone like me. I am truly feel mislead and end up getting the charge of £100 pound for collecting the bike. I am sure the Zoomo company will benefit more when understanding their customers concern and help them resolve the matter than escalating the matter and give genuine customers like me a bad impression. I wish to still speak to management so I can explain my genuine concern as I feel I have been mislead.Yours sincerely, Jude Anton.