Wonderful customer service
Wonderful customer service. They were very responsive when I had a question.

Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
Consumers consistently praise Ride EquiSafe for its exceptional customer service and high-quality products, particularly the air vests. Reviewers highlight the fast response times and knowledgeable staff who provide personalized assistance, making the purchasing process smooth and enjoyable.
Many express satisfaction with the fit and quality of the vests, noting that the guidance received was accurate and helpful. However, some customers report issues with sizing and delays in receiving their orders, particularly concerning specific colors or models. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many stating they would recommend the company for its great service and product selection. Overall, Ride EquiSafe is viewed favorably by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 426 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 10 |
| Sep 24 | 5.0 | 11 |
| Oct 24 | 4.7 | 11 |
| Nov 24 | 4.7 | 14 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.5 | 8 |
| Feb 25 | 4.9 | 8 |
| Mar 25 | 5.0 | 8 |
| Apr 25 | 4.7 | 12 |
| May 25 | 4.5 | 17 |
| Jun 25 | 5.0 | 10 |
| Jul 25 | 4.8 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 426 most recent reviews.
“Above and beyond fantastic customer service”
“The company shipping was great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −1% | 426 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.0 out of 5 (fair) | 3.8 out of 5 (good) | — | 25 |
Bottom line: Ride EquiSafe is #3 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 4.6).
426 reviews of Ride EquiSafe. Filter by what matters to you.
Wonderful customer service. They were very responsive when I had a question.
Super responsive to all my questions, great recommendations. Obviously an authority on equestrian safety equipment and happy to support a small business.
Always the best customer service! Our “go to” for safety equipment! We are so thankful for Catherine & her staff for providing custom safety fittings at our farm and online support. We highly recommend!
We had the privilege of having Catherine from Ride EquiSafe come out to our farm for a product demo. She is extremely knowledgeable and thoroughly explains why she carries the brands she does and her experiences with others, completely unbiased and backed by science and research. I was able to try on a few options and ultimately settled on the HorsePilot air vest, which provided the best fit for me. She explained how they work, how to change out the cartridge should you have a fall and deploy the vest, and provided great resources to provide all the information we may need down the road. It was overall such a great experience and I look forward to purchasing stirrups and a new helmet from her in the future!
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Our zipper broke and they replaced it immediately and we are very pleased! The vests are so comfortable and you don't even realize you are wearing them!
Buying an air vest online, is not trivial. Most vendors don't allow returning safety products and as a man of average size most hard-wall stores don't have products in my size to try on. Catherine Winter was absolutely amazing. She helped me through the sizing process and together we found an air vest that fits me perfectly.
Great customer service
They went above and beyond to help me with my purchase. I live in Idaho and there's not anything close to the Boise area that carried the vest I wanted nor inflatable safety vest for that matter. I had talked with several other companies before I found Ride Equisafe. The prior companies either didn't know much about the vest I wanted, Free Jump collab with Penelope (which they had in stock) or never got back to me about which size I should get after providing my measurements. Essentially couldn’t answer any of my specific questions on the vest. I resulted to YouTube videos to figure this out on my own (this was my first safety vest) and that's when I found Ride Equisafe. They had several videos on the proper fitting of a safety vest, which were the detail I was looking for. Catherine even texted me directly to help me with my measurements and give a recommendation once I reached out. All the prior questions I had on model year, fit, and updates to the 2023 vest model vs prior year Catherine answered in 5 minutes compared to the several hours with the prior companies. I had several questions about the vest and she answered every single one with patience and care. Customer service seems to be a dying breed these days and not with Ride Equisafe. My entire purchase with them from beginning to end was first class, personable, and well thought out. They have a lifelong customer now!!
My third purchase - Catherine always wonderful to work with
Knowledgeable and responsive on phone. Stirrups came as predicted
Sales person really knew their stuff! Very helpful in selecting and sizing the right vest. Vest fits great!
Catherine with Equisafe has phenomenal customer service.
Catherine was incredible to work with, I'm located on the other side of the country and she was so hopeful. I didn't like the look of the first vest we tried, and she didn't even hesitate to give me the opportunity to send it back for a new model. We did some video calls to check fit and discuss pros and cons of different sizing, and I felt incredibly attended to and never pressured throughout the whole process.
Great response time when emailing
Great customer service!
Excellent personalized approach to Your customers! The extra shipment was a wonderful surprise to receive !!
They sent the incorrect shirt, thus I had to make an extremely inconvenient trip to the post office during the height of the holiday rush. The correct shirt wasn’t expressed mailed, so it arrived right before Christmas, leaving little time to wrap it. I live on a busy road where items in my mailbox have been stolen, so I am unable to just pop a return item in it
Excellent communication- the item I originally ordered was on back order and Catherine reached out to me and offered me options when the item was further delayed (manufacturers fault, not theirs). The next item I ordered arrived quickly and exactly as ordered.
Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
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