The best customer service!
Catherine is so easy to work with! She always makes sure the customer is satisfied! Thank you so much Catherine!

Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
Consumers consistently praise Ride EquiSafe for its exceptional customer service and high-quality products, particularly the air vests. Reviewers highlight the fast response times and knowledgeable staff who provide personalized assistance, making the purchasing process smooth and enjoyable.
Many express satisfaction with the fit and quality of the vests, noting that the guidance received was accurate and helpful. However, some customers report issues with sizing and delays in receiving their orders, particularly concerning specific colors or models. Despite these minor complaints, the overall sentiment remains overwhelmingly positive, with many stating they would recommend the company for its great service and product selection. Overall, Ride EquiSafe is viewed favorably by the majority of its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 426 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 10 |
| Sep 24 | 5.0 | 11 |
| Oct 24 | 4.7 | 11 |
| Nov 24 | 4.7 | 14 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.5 | 8 |
| Feb 25 | 4.9 | 8 |
| Mar 25 | 5.0 | 8 |
| Apr 25 | 4.7 | 12 |
| May 25 | 4.5 | 17 |
| Jun 25 | 5.0 | 10 |
| Jul 25 | 4.8 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 426 most recent reviews.
“Above and beyond fantastic customer service”
“The company shipping was great”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports Equipment.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −1% | 426 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 0% | 343 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.0 out of 5 (fair) | 3.8 out of 5 (good) | — | 25 |
Bottom line: Ride EquiSafe is #3 of 5 on overall rating in this group. On quality, ONE Sports Warehouse scores higher (5.0 vs 4.6).
426 reviews of Ride EquiSafe. Filter by what matters to you.
Catherine is so easy to work with! She always makes sure the customer is satisfied! Thank you so much Catherine!
Wonderful! Very nice very flexible very knowledgeable great product
Couldn’t imagine riding without my vest. Kelsie has been the biggest help ever and also the best selection of equestrian apparel around!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Good shipping good price very well packaged!
Great service! Catherine is very knowledgeable and helpful.
Catherine was incredibly helpful and accommodating. She drove a long distance to fit me for my vest and went above and beyond the call of duty. She had me try several vests and determined that the FreeJump fit me best. I am very happy with the product and had a great experience. I highly recommend Ride Equisafe.
I got a custom vest. Everyone I spoke to was extremely helpful! They willingly gave me progress and shipping updates and the end result is I have a vest I LOVE. Thanks!
Thank you so much for a great product. Customer service is top notch.
The purchase experience is generally good. These guys are always helpful for questions of sizing etc. I did have a technical question regarding maintenance of a riding vest (required after a certain number of detonations) and never received an answer.
My representative was the most knowledgeable person I have worked with to obtain an inflatable safety vest. She was very helpful in identifying the best options for my riding style and body type from the very plentiful selection available. It was a great experience overall and I am thrilled with the vest I purchased.
My family and I were traveling and stopped in at your store, although you were closed…I was invited in and talked to the manager about your vest which she had a great knowledge and helped me. After returning home I called and ordered the vest. Thank y’all for making this happen…
Dear Readers, My experience with Ride EquiSafe was exceptional. The owner, Catherine Winter, is professional, knowledgeable, responsive, and thoughtful. She returned my call promptly and spoke with me about all her products and the pros and cons of each as it relates to what I do with the horses. She stayed on the phone with me and patiently and expertly answered all my questions and addressed all my concerns. After my discussion with her, I was confident in my decision to go with the RaceSafe ProVent and, with her help, was measured accurately and received my vest quickly. I love my vest and now wear it every single time I ride. Without Catherine, I would not have been able to make an informed decision. This is an excellent company that aims to outfit each rider appropriately. Highly recommend! With thanks, Jocelyn Martin
Great service. Look like wonderful products. Haven't given to my daughter yet, since for Christmas. Will use Michelle again. Knows her stuff. Melissa Hoffmann
Excellent service and personal fitting for my new cross country vest! Catherine is full of good advice and patience. She is professional, friendly, and very helpful. She helped me with decisions regarding my helmets, body protector, and air vest. With limited supplies due to inventory shortages and supply chain shortages, she knows how to guide you through the process of finding exactly what you need! Highly recommend. Thank you, Ride EquiSafe!
Catherine is very nice however.... If you are not 100% sure that the product will work for you, would highly recommend not buying. Spent $800 on a vest.... Used it twice and did not realize that when the Air canister deploys (accidentally during dismount which apparently happens to a lot of people), it makes a very loud sound. I have a very spooky horse. Of course, if I actually had been thrown, I probably wouldn't care how loud it discharges.... Better to have a loud noise and protection than not. But just know that this Air canister sounds like a firecracker so if you accidentally dismount without unhooking and your horse is spooky, hopefully you will be off the horse by the time it actually discharges. To her credit, Catherine offered to give me a discount on another vest which is great customer service. I understand she cannot take this vest back since I have worn it. While I am unhappy about spending so much money, this is my own fault for not doing more research.
Loved the videos comparing various air vests and the online chat to answer specific questions that I had. Highly recommend this company!!
Was great to be able to try on several different models at the barn and talk about how they work. Very convenient, and definitely helped me buy the brand that fit me best.
Ride EquiSafe is a dedicated equestrian safety and apparel superstore that specializes in providing high-quality safety gear for riders. The company offers a comprehensive selection of products including air vests, body protectors, helmets, and various accessories designed to enhance rider safety and comfort during equestrian activities. With a focus on expert demos, fittings, and safety guidance, Ride EquiSafe aims to equip riders with the knowledge and tools necessary to ride confidently and securely. Targeting equestrians of all levels, from casual riders to competitive athletes, Ride EquiSafe caters to individuals seeking reliable safety equipment and expert advice. The website features a broad range of trusted brands and various product categories, ensuring that customers can find the right gear tailored to their specific needs and riding disciplines. Through its commitment to safety and style, Ride EquiSafe serves as a one-stop destination for riders looking to prioritize their well-being while enjoying their equestrian pursuits.
This profile hasn't been claimed by the business owner.