Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
1,000 reviews
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Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss andβ¦
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
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All reviews
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Showing 771 - 780 of 996 reviews
MS
A smooth delivery from start to finish
A smooth delivery from start to finish. Having been given a time slot, the delivery driver contacted me on the day about 30 minutes before arrival. On arrival, both the guys were very friendly and helpful. They took my old mattress out to the van and brought the new one and positioned it on the bed taking great care. They made sure I was happy and took all the packaging away as well. A very smooth operation.
Date of experience: May 14, 2025
VC
really professional service
really professional service
Date of experience: May 14, 2025
PV
Delivery bang on time
Delivery bang on time, great service, great communications, polite efficient delivery staff that really seem to know their job. Couldn't fault it.
Date of experience: May 14, 2025
BE
Friendly and efficient collection
Friendly and efficient collection. I was told by the guys that my refund would be processed quickly after the goods went back. That hasnβt happened but I guess that is an issue with Dusk.
Date of experience: May 14, 2025
JS
Very good service arrived when theyβ¦
Very good service arrived when they said it would. Delivery drivers friendly and kindly carried the items to the area I needed them.
Date of experience: May 14, 2025
EF
Punctual and professional
Was very worried about getting my sofa in but the guys were very professional and got it in so easily. Was really pleased with the whole process!
Date of experience: May 14, 2025
AM
Rhenus lost the shipment
Rhenus lost the original shipment which caused a great deal of inconvenience and cost. After finally admitting the loss the supplier sent a replacement which Rhenus took over a week to deliver. They then tried to deliver the original 'lost' shipment. Not impressed.
Date of experience: May 14, 2025
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