Great communication
Great communication before - clear time window for delivery. And a call 20 mins away. Delivery to room of choice
4.7
Excellent
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Review summary
Rhenus Home Delivery UK is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great service
Great service! Friendly staff
On time and delivered with no fuss and…
On time and delivered with no fuss and a pleasant attitude. What more do you need.
Highly recommend Rhenus delivery
Very well kept informed with emails and messages about my item being delivered received a 2 hour delivery slot time evening before and driver text me when he was near to delivery , delivery man very pleasant, polite and helpful
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Showing 701 - 710 of 996 reviews
EW
Frustrating if you want to actually communicate
Had a sofa delivered to a city centre apartment where the parking is at the back of the building (a different street address, but access is actually closer to my apartment than the main building entrance). This should be simple to arrange, but there is no option to add a note for the driver when booking a delivery date. No way of getting through to a human on WhatsApp "customer service" (automated chat only). Email I received 2 days before delivery which specifically asks for parking/access information comes from a 'no reply' account. This email says you can talk to a customer service agent on WhatsApp (as above, you can't). Automated chat on WhatsApp says that a tracking link is provided with the delivery timeslot - it is not - which the bot then claimed must be a 'technical issue'. Only got the driver's direct number 20 minutes before the delivery slot and when I called him, he was unable to understand/not listening to any directions. He ended up parking illegally on a pedestrian crossing and then complained about having to deliver the sofa to the apartment - the crew wanted to dump it in reception rather than take it up in the lift. I can't really blame them for this attitude as the system is not giving them the information needed to make a quick and safe delivery. This service might work for you if you live somewhere easy to find, with straightforward parking arrangements and no stairs/lift. Otherwise, avoid. ETA: noted Rhenus's response below. To re-iterate, there is NO option to speak/chat to a human being after dealing with the chatbot. None of the automated options give you chance to get through to an agent, and if you give a reply other than the numbered auto-responses, it simply stops responding, unlike other chatbots that will "admit" they have been unable to understand your query and offer alternatives.
Date of experience: May 21, 2025
EC
Great service
Great service, always very helpful and polite, thank you Rhenus
Date of experience: May 21, 2025
HW
Delivery arrived as scheduled
Delivery arrived as scheduled. The team were friendly but professional. My products were undamaged and arrived in good condition.
Date of experience: May 21, 2025
JS
Successful second visit
Successful second visit, this was required because the WhatsApp comms aren’t monitored therefore the precise instructions for delivery were not used first time around. After the first failed delivery I contacted the seller and again gave specific delivery instructions however either they or Rhenus despatch did not pass them to the driver. Fortunately I rang the driver and suggested he call me when 10 minutes away which he did so I could flag them down.
Date of experience: May 21, 2025
rd
Arrived on time
Arrived on time. Good comms from a helpful delivery team.
Date of experience: May 21, 2025
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