The engineer was professional and…
The engineer was professional and repaired the machine quickly no mess thankyou.
4.8
Excellent
1,000 reviews
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Review summary
Respond Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
Technician was very professional and helpful
The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.
Excellent work
Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks
Very competent and very professional
Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.
Company details
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Contact info
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Website
www.respondservices.co.uk
All reviews
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Showing 61 - 70 of 996 reviews
MS
He came on time looked for the problem…
He came on time looked for the problem fixed it and offered to call bk if any problem.
Date of experience: July 18, 2025
c
customer
US
Happy Customers
Following a disappointing and unsatisfactory first visit “response services” pro-actively rectified the situation quickly and efficiently. They sent us Nick who was very professional, thorough and effective! He explained everything very well. He found the fault, fixed it and left us reassured that we could contact the company again if we had any concerns whatsoever. These two visits were at opposite ends of the scale from dissatisfaction (following the first mechanics visit) to being hugely impressed and satisfied with this second visit to rectify the situation Thank you for treating us with courtesy, addressing the situation and promptly sending Nick to us!
Date of experience: July 18, 2025
CW
Super service
Great, arrived on time, was sorted in record time. Super service
Date of experience: July 18, 2025
S
Left with faulty freezer unfixed/unresolved......
Initially excellent communication via email and call to confirm appt. made for 9th July, subsequently changed by Respond to 8th July. The engineer was courteous, dressed well for the work and prepared. He quickly assessed the situation which could not be fixed, arranging for a member of the Appliance Warehouse team to contact me with an alternative freezer and appropriate deal on price, which I did receive later that day, however, replacement with picture was for a fridge! not freezer, I immediately emailed back to quote for freezer not fridge and 10 days later still awaiting a reply!! Now left with a faulty freezer unfixed! which apparently can be be dangerous, we are following this up independently
Date of experience: July 18, 2025
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