The engineer was professional and…
The engineer was professional and repaired the machine quickly no mess thankyou.
4.8
Excellent
1,000 reviews
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Review summary
Respond Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
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Based on reviews, created with AISee what reviewers are saying
Technician was very professional and helpful
The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.
Excellent work
Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks
Very competent and very professional
Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.
Company details
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Website
www.respondservices.co.uk
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
CH
Oven repair
Good communication from the engineer on the day. Swift repair, engineer knew exactly what was wrong and was fixed quickly. Very impressed in the engineers service.
Date of experience: July 18, 2025
rl
Efficient and sorted out the problem
Efficient and sorted out the problem
Date of experience: July 18, 2025
MJ
Engineer rang to say he was ahead of…
Engineer rang to say he was ahead of time to ask if he could come to us early. He was polite and pleasant and carried out the repair quickly and efficiently, removing any rubbish and leaving the kitchen in the state he found it.
Date of experience: July 18, 2025
MN
Service was professional and quick
Service was professional and quick
Date of experience: July 18, 2025
MK
Very polite and efficient staff
Very polite and efficient staff
Date of experience: July 18, 2025
PB
Very courteous and informative
Very courteous and informative
Date of experience: July 18, 2025
MW
Ms Wong
US
Very good service but
I had an AEG washer & dryer since 2010, ok, a very old machine but it is still a very good one. However I have had issues with spinning. I booked an appointment on the phone with an agent as I wasn't able to get a reference number to complete the online form. The process was smooth and I was given a job reference number and a date for an engineer to fix the issue "E20". On 14 July 2025, the engineer is scheduled to arrive between 11am - 2pm. I waited to almost 2pm still no show. I rang D & G to find out if anyone was coming. Whilst I was holding an incoming call from the engineer. He said he was running late. I said I thought they were not coming and I was on the line to D & G. He said he was definitely coming but was running late and will be there within 20 mins. After a while the engineer arrived he said the draining tube is blocked and he cleared all the bits stuck in the tube. I explained the lid to the draining tube was very tight and was impossible for me to undo the cover to clear, drain and clean it regularly. He said he had to tighten it to avoid leak. I stated that when I first got the WD I was able to unscrew the lid and drain the tube regularly without any problem. It wasn't leaking. However after a service was carried out by D & G, I couldn't unscrew the cap/lid any more to clean or drain the tube. The service was good, I have to say and they did fix the issues, however, if the draining cap was not over tighten I wouldn't have issues with draining as I would be able to unscrew the cap and drain the tube regularly myself. My insurance cover went up over £5 each month this year. It was a big jump. Not sure why it got increased so much each month, so it was £60 more this year! The service may be good but is it value for money? For the same amount I could get a cover for more than one kitchen appliance in the house with another well known company with a title B. I am now paying over £25 each month to cover one item. I believe is too expensive and not value for money and I didn't even book an appointment once in 2024! To improve their service I believe in this competitive market, a Company should consider giving credit for those customers who did not need their service during the cover or include an annual check. Overall I rate the service very good but is it good value for money? No.
Date of experience: July 18, 2025
MS
Professional Delivery With A Laugh and a Smile
Our delivery guys should consider a life on the stage such was the level of their good-natured banter and enjoyment of their job! They were chatty, good-natured, punctual, professional and competent throughout and were done in 15 minutes. Absolutely no hassle. More than happy to give them 5 stars
Date of experience: July 18, 2025
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