The engineer was professional and…
The engineer was professional and repaired the machine quickly no mess thankyou.
Respond Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
The engineer was professional and repaired the machine quickly no mess thankyou.
The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.
Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks
Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.
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Attended at agreed date and time and job was carried out without a fuss.
Date of experience: July 14, 2025
Came within time slot polite and efficient service.
Date of experience: July 14, 2025
Engineer arrived on time. Diagnosed the issue and replaced sensor ran a program to insurer that was the problem then tidied up and left all in about an hour.
Date of experience: July 14, 2025
He arrived within the appointed times and was very helpful . He will contact me later to check that the appliance is working satisfactorily
Date of experience: July 14, 2025
From the beginning to the end, the problem was dealt with in a very professional manner
Date of experience: July 14, 2025
The engineer had a look at the machine. I told him what was wrong he dealt with it quickly
Date of experience: July 14, 2025