Rebel Office Supplies is a UK-based company specializing in the provision of a wide range of office supplies and business services. Catering primarily to small and medium-sized enterprises, the company offers essential products such as stationery, office furniture, and technology accessories. With a user-friendly online platform, customers can easily browse and purchase items that meet their operational needs. The company focuses on delivering quality office supplies while ensuring competitive pricing and reliable service. By serving businesses across various sectors, Rebel Office Supplies aims to support workplace efficiency and productivity. For more information about their offerings, customers can visit their website at www.rebelofficesupplies.co.uk.
Rebel Office Supplies garners a largely positive reputation, with many reviewers praising the excellent service and fast delivery. Customers frequently highlight the helpfulness of the staff, noting their responsiveness and willingness to assist with issues, such as finding alternative products when items are out of stock.
The quality of the products also receives commendation, with several people expressing satisfaction with their purchases. However, there are notable complaints regarding the website's functionality, particularly issues with the payment system and stock availability. Some consumers report frustrations with receiving damaged items or being charged for products that were not in stock. Despite these concerns, the overall sentiment remains favorable, reflecting a strong commitment to customer service and timely delivery.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2020.
| Month | Average | Reviews |
|---|---|---|
| Nov 19 | 2.5 | 4 |
| Dec 19 | 5.0 | 3 |
| Jan 20 | 4.7 | 3 |
| Feb 20 | 5.0 | 1 |
| Mar 20 | 3.0 | 2 |
| Apr 20 | 4.4 | 8 |
| May 20 | — | 0 |
| Jun 20 | — | 0 |
| Jul 20 | 1.0 | 1 |
| Aug 20 | — | 0 |
| Sep 20 | — | 0 |
| Oct 20 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“ABFAB service and fast delivery as usual”
“Spoke to a customer sales rep and I am told that nothing can be purchased online at the moment as there is a fault wi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Office Supplies.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 3.8 out of 5 (good) | 4.5 out of 5 (good) | — | 60 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | — | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 2.7 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | — | 1.9 out of 5 (poor) | +111% | 1,000 |
Bottom line: Rebel Office Supplies is #2 of 5 on overall rating in this group. On quality, Upgrow scores higher (4.8 vs 3.8).
60 reviews of Rebel Office Supplies. Filter by what matters to you.
Spoke to a customer sales rep and I am told that nothing can be purchased online at the moment as there is a fault with the payment system. The sales rep did not know when this will be fixed and advised that it has been going on for some time. No positive assurance to a customer that it will be back and working. I would err with caution in using this company.
Website promises hassle free returns, not in my experience. I bought a chair that when arrived was it was badly damaged and was clearly a return, it took a couple of chasing phone calls to get an exchange. The replacement chair arrived but unfortunately it not comfortable. I contacted Rebel within 3 days and was advised they would process a return, which has yet to happen. I have now spoken to someone different on 3 occasions and each time promised call backs with collection details but nothing.
Advertised a product that wasn’t in stock, took my money and had to wait a number of days to get it back so I could go else where!
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Don't believe the website! I ordered two of the Trexus Desk High Cupboard 800x600x730mm High Gloss Black Ref I000733 on a Wednesday, with hope that it would arrive 'Next Working Day' as advertised on the website. It's advertised as 'FREE 48H DELIVERY' then read the small print...."Consumer Delivery Expectation: Order fulfilment will take between 3 and 5 days and is subject to stock availability." I actually called Rebel / Quills and confirmed when these items would be delivered. I was then told there items would not be delivered until the following Monday / Tuesday at the earliest and I would be called before they would arrive as these are large items. They arrived on the Monday and I was not called by anyone. The items where just left in the reception and not taken to the office as specified. What makes the situation worse, was it was clear that the items arrived flat pack. When it clearly said that the items would not be delivered flat pack. It actually says on the website "Flat Packed : NO". They still haven't updated the website! I then called Rebel / Quills and was told that for an extra charge I could get these 'made up'. This was such an insult, after only ordering these because they don't come flat pack! If I wanted to pay over £700 on 2 desks which arrived to the incorrect address I would have gone to Ikea, at least then you know it will come flat pack. I then had to arrange a collection of the items, which of course I was told would happen 'Next Working Day' and of course, it was then collected 2 working days later. A collection which I had to arrange! I feel like I have been lied to by Rebel and I would not believe them if they say the item is in stock, if they say free 48 hour delivery and even still they have yet to update the website to have correct product specifications.
I ordered a chair that I found to be uncomfortable as the back length was not suitable for someone 5 foot 10 inches in height. I asked for instructions on how to return the item at 4 days. After 3 emails and 2 calls over 3 weeks I was told that Rebel Office Supplies were not willing to receive the item back. Under UK online shopping law, the customer has the right to return any item within 2 weeks and they do not have to give a reason.
Bought a chair last Tuesday that was in stock with free next day delivery. It was not delivered on Wednesday and when I emailed them they told me it was not in stock and will not be delivered until next Wednesday. If I had known that I would have bought it from another website instead, but then i guess that's why they do it. Will cancel the order on Monday.
Just seen phonebill and advertised Number for Rebel Office Supplies is a premium line and cost over £7 for 2 short calls. Disappointing after otherwise great service. Bill Hardman
Unfortunately placed an order and received a refund within a few hours as item wasn't in stock. Please update your website!
Rebel Office Supplies is a UK-based company specializing in the provision of a wide range of office supplies and business services. Catering primarily to small and medium-sized enterprises, the company offers essential products such as stationery, office furniture, and technology accessories. With a user-friendly online platform, customers can easily browse and purchase items that meet their operational needs. The company focuses on delivering quality office supplies while ensuring competitive pricing and reliable service. By serving businesses across various sectors, Rebel Office Supplies aims to support workplace efficiency and productivity. For more information about their offerings, customers can visit their website at www.rebelofficesupplies.co.uk.
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