They have fantastic customer service
They have fantastic customer service. Over the years I have been with the company, they have always attempted to give me a great price on my bills.
4.3
Great
192 reviews
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💬Hasn't replied to negative reviews
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Review summary
Pure Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
The worse water company ever
The worse water company ever… price is high and no customer service and support, what they wanted is take your money…
Customer Service request
Great service while I was a customer and efficient customer service processes. My request has been handled in one day
Spoke to accounts assistant Samantha…
Spoke to accounts assistant Samantha this morning regarding my new account. She gave clear and concise information about the concerns I had and was very polite and helpful. Great quality clear and easy to understand phone call.
Company details
Information provided by various external sources
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Contact info
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Website
www.pureutilities.co.uk
All reviews
192 total • Write a review
Showing 81 - 90 of 188 reviews
AM
Was put through to Debbie in billing…
Was put through to Debbie in billing and accounts who was an absolute delight to speak to. She helped me with the one account but with all of the accounts I have with Pure. Hopefully get to speak to her next time.
Date of experience: January 26, 2024
RM
Sorted billing mistake promptly
There was an issue with billing that mistakenly led to an overdue charge on my account. I wasn't particularly happy but Debbie was actually brilliant at listening to the issue, getting the charge removed and reassuring me that everything was resolved and my Direct Debit was correctly set up. Very quick at getting my call answered too which is unusual these days.
Date of experience: January 25, 2024
KD
Jenny Carthy is a star !
Jenny was really helpful and has a really nice manner on the phone - she dealt really efficiently with addtional enquiries I had and followed up really quickly ..
Date of experience: January 25, 2024
SS
I had a problem with receiving invoices
I had a problem with receiving invoices, but Debbie quickly resolved the issue in a swift, friendly and controlled manner.
Date of experience: January 25, 2024
JM
Jackie M
US
Great Service
Phoned Pure Utilities with a query about my bills. Paul was super to deal with. He took his time to explain thoroughly my most recent bills, so that I understood them correctly and that the relevant refunds had been applied. If only other companies had people like Paul working for them. No long waiting times for phone to be answered. Speaking to an assistant who was pleased to be helping the customers. Thank you.
Date of experience: January 23, 2024
CN
My Debbie experience
Debbie was very helpful and sorted everything out for me in a matter of minutes, my best customer service experience in a long time
Date of experience: January 17, 2024
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