Pure Utilities
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Unethical Business
Unethical Business - Avoid at all costs! I am the owner of a small business in Scotland, and I have had the misfortune of dealing with Pure Utilities. Let me tell you, they are an absolutely despicable company that you should stay far away from. Last year, out of the blue, I started receiving letters and emails from Pure Utilities, claiming that they were my water and drainage provider and demanding monthly payments for their services. The problem? I had never contacted them or even heard of them before. Naturally, I contacted my actual water and drainage provider, Everflow, to clarify the situation. They assured me that I was still their valued customer and that this must be an administrative error. Armed with this information, I promptly responded to Pure Utilities, informing them of their mistake and providing evidence of my ongoing partnership with Everflow. I even went so far as to send them a screenshot displaying my account details with Everflow. However, to my dismay, Pure Utilities continued to harass me relentlessly with their relentless stream of demand letters. I contacted them and like an Idiot I paid the bill for £80 saying that is all I needed to pay. They even had the audacity to send me a bill with a surcharge and interest for not paying the bill on time. Their actions and lack of professionalism are beyond reprehensible. Pure Utilities exemplifies the profile of a deceitful and unscrupulous organization. They engage in extortion-like tactics, threatening individuals and businesses with debt collection agencies if they refuse to pay for services that were never provided in the first place. This company tarnishes the reputation of genuine water providers, and it sickens me to witness their unethical behaviour. I implore you, dear reader, to steer clear of this wretched company. If I had the opportunity to rate them, I would not hesitate to give them a resounding zero out of five. They have proven time and time again that they are not worthy of anyone's trust or patronage. In response to Pure Utilities' dismissive reply... I did everything in my power to rectify this situation. I submitted all the necessary information to your customer services section, desperately hoping for a resolution. Yet, you callously ignored every piece of evidence I provided. You turned a blind eye to the fact that I already had a water and drainage provider. You disregarded the truth and to add insult to injury, you continue to bill me for a premises I had already paid you the unsolicited bill for. It is abundantly clear that your objective is to harass and exploit unsuspecting individuals and businesses, abusing the authority granted to you by the Water Authority. Your relentless pursuit of payment for a service you never rendered is nothing short of despicable. Your feeble attempts to appear reasonable on this public forum only further expose your true nature. I see through your façade of compassion and care, as it is nothing but a hollow act to salvage your tarnished reputation. Don't be fooled by their empty promises, as I have been. Countless others who have voiced their dissatisfaction with your company have received the same run-of-the-mill responses: "We'll look into this," "We need more information," "This isn't what we want for our customers." Well, let me make it clear: I am not, nor have I ever been, your customer, and I never will be. Pure Utilities, your actions have caused immeasurable frustration and distress. Your lack of integrity and accountability will not go unnoticed. It is my hope that others heed this warning and spare themselves the torment of dealing with your deceitful practices. If you need to contact me regarding this please call 07725196950 or you can email enquiries (at) amazingplaces.uk