Review summary

Pure Electric UK has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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SY

Sharon Y

1 out of 5 stars
Disappointing quality and customer service

At first glance, Pure Electric seemed like a great product—shiny and well-built when it arrived. However, the quality simply does not last. I’ve had mine for less than 16 months, used it fewer than 10 times (I don’t use it for commuting), and it has already stopped working and won’t charge. Reaching their customer service is even worse. After waiting nearly two months for responses, all they did was asking for more money rather than offering any real solution or proper support. For a premium price, you expect reliability and decent after-sales service—unfortunately, I got neither. Disappointed and would not recommend.

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NK

Nikki Kinsella

5 out of 5 stars
Excellent company

Ordered my husband and my self a pro 4 max electric scooter. Orders it on the Friday. Excellent communication all the way through it being sent out to us. Delivery exceptional. Arrived next day. Well done Pure Electric. Very impressed. Scooters are wicked, def recommend!!! 5 star all the way.

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H

Helen

5 out of 5 stars
Outstanding customer service

I contacted Pure about a scooter which needed fixing with no details about the purchase during a very difficult time following a bereavement. Customer services could not have been more efficient or kinder. The scooter has been successfully collected, repaired and returned. The team were extremely nice and easy to deal with.

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BW

Beata Wiernusz

1 out of 5 stars
the scooter is used and not in working…

the scooter is used and not in working order

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1,000 total • Write a review

Showing 771 - 780 of 996 reviews
C

Quick response and good quality…

Quick response and good quality product,very pleased.

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G

Fantastic customer service for an excellent product!

Originally purchased a Pure Air 2 which arrived next day via DPD with great comms keeping me advised every step of the way. After charging the battery & pumping the tyres up I went to try it for the first time the following day only to find the rear tyre was completely flat. I contacted Pure Electric by email who were apologetic and gave me details on how to arrange collection on their website with DPD and gave me the option to either exchange, refund or trade up to another model only paying the difference between the two. I thought I might upgrade to the Air 2 Pro for the increased range but unfortunately I had some serious health issues which prevented me arranging collection so it just sat in its box in the living room for ages. Fast forward a few months I had recovered enough to contact them again realising I was way outside the 30-day return period and while they were still receptive as if nothing had changed my health issues recurred so I never managed to return it. Contacting Pure for the third time after many months had elapsed and expecting the worst they were still more than happy to arrange the return of the scooter as originally arranged. In the interim they had just released the Pure Air 3 range and they suggest if I wanted another scooter instead of an exchange or refund I investigate these new models. I decided I would like the Pure Air 3 Pro this time round for the increased range, performance & features over my Gen 2 and the transaction couldn't have been easier. Initially there was £100 difference between the price I paid for the Air 2 at £449 and the new Air 3 Pro at £549 but luckily for me they chose that very moment to temporarily drop the price on the Air 3 range by £50 so all I had to do was pay the difference between my original Air 2 purchase price and the reduced price of the Air 3 Pro that had just dropped from £549 to £499 so just £50 to pay. I arranged for DPD to collect the Air 2 and ordered the Air 3 Pro at the same time. Collection was arranged for the following day and I was expecting Pure to wait until they had received & inspected my Air 2 before releasing the Air 3 Pro and I was panicking a bit because I needed the scooter for an event at the weekend as my capacity to walk any distance has been reduced by my illness. I needn't have worried as just like the original purchase it was on my doorstep the day after with full comms to keep me informed. It was good to deal with the same person throughout this whole time and I would like to express my heartfelt thanks to Jil D who has gone above & beyond the call of duty. The Air 3 Pro is a fantastic scooter and is definitely a step up from the original Air 2 in many ways and the whole process was an absolute delight so thank you Pure Electric. Many companies these days use the words Customer and Service consecutively in the same sentence without coming anywhere near but my experience of Pure Electric in general and Jil D in particular has shown me there are companies out there who still have what it takes. Another hallmark of a serious company taking an interest in their customers is how they respond (or not) to criticism and looking back on the reviews here it seems to me they care enough to reply personally (not just copy & paste the same canned response) to every person who is unhappy for whatever reason. The only fly in the ointment was DPD who despite being one of the best courier companies out there IMHO basically lobbed my old Air 2 in the back of the van on its nose instead of just laying it flat and proper side up and having the new Air 3 Pro delivered with the box badly damaged and missing its end flap. Luckily the contents were all intact and undamaged. Based on my experience I would not hesitate to recommend Pure Electric and when the time comes for me to buy a new scooter there is only one place I will be heading.

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SH

Go and get a pure electric scooter! Now!!!

No complaints at all. I have had no issues with my air pro 3, and so have not had to contact pure electric for any reason. Delivery was quick, and scooter arrived in perfect condition. All the information for set up was provided in the box, and the company website provides some useful videos to help get going. I have used the scooter now for around 3 weeks and it's great! Would definitely recommend.

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AB

Speedy response for replacement tire

Speedy response for replacement tire

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D

The mudguards are no good atall they…

The mudguards are no good atall they brake within a matter of a week

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KO

The item arrived on time and worked.

The item arrived on time and worked.

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M

I like pure electric

I like pure electric, I wouldn’t go anywhere else, I think pure electric is best to buy from thank you pure electric for my item

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JW

Great Company, Great help, great products.

I bought a pure air pro 3 about 5 months ago, I had a puncture, I emailed them and they sent me a link to buy a dynoplugger because of the tubeless tires it worked great and haven't had a problem since, then recently a wire dislodged making it so the screen didn't turn on, I emailed them and Edward Morrell helped me, he recommended to take it back into their workshop so he sent me a new box for free then I shipped it to them, they fixed the problem and today it arrived, but two of the reflectors by the wheels were missing, wasn't a problem I emailed them and again he's sent me 2 lots of reflectors for free, yes the Scooter went wrong but they had no problem helping me and fixing it for me, there a great company I'd gladly buy from them again and a big thankyou to Edward Morrell for solving my issues

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MM

Very pleased good product

Very pleased good product

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MA

Unsafe scooter

After just 2 two days the scooter feels more unstable than my xiaomi scooter that I've had for 4 years. My xiaomi still feels brand new while this pure scooter feels very unsafe to ride. It appears pure were aware they sold me a poor scooter as they not long released a newer one that they can now say "feel so secure" and "built to last". After 2 two days of using this pure scooter it feels like it's falling apart even after having to tightening bits on it, I've never had to tighten anything on the xiaomi in 4 years

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