Prospect Estate Agency is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
Beth and Bekah were brilliant at helping us to sell our home and purchase our next property. Our chain was quite hard to keep together at times and I think would have fallen through with another agent. They were easy to communicate with, positive and proactive. If we move again I would not consider using anyone else. Thank you!
Great work from Beth and team. Moved into flat in just over 6 weeks from start to finish!
Beth and Michael supported with both the sale and purchase and were excellent at both ends. Our property sold within a week and when buyers pulled out twice they secured new buyers very quickly and smoothly. At the other end Michael managed the chain superbly under many challenges often as a result of the poor performance of our solicitors, Melia Mumford. His communication was great at all times and he managed and controlled the chain very well. I would recommend without reservation.
Great experience with Prospect on our recent house sale. Would definitely recommend. Beth and Michael pulled out al the stops to get us over the finishing line.
No description available yet.
Website
www.prospect.co.uk1,000 total β’ Write a review
Can I just start off by saying "Charlotte M" you are an absolute star! Less than 24 hours to view and agree the let. The process could not be more professional or seamless. Thank you and I highly recommend Prospect Estate Agency.
Date of experience: May 7, 2025
Charlotte Morgan and the team at Prospect are amazing to deal with - my flat viewings were efficiently organised and on-time and the communication with her and the team was thorough and friendly. Highly recommended!
Date of experience: May 6, 2025
US
Iβm writing to express our dissatisfaction with the experience we had renting a property through this agency. We had high expectations based on the listing of a fully furnished apartment, but upon moving in, we were met with several issues that were frustrating and disappointing. Firstly, during the signing of the rent agreement, we noticed that the contract clearly stated the rent was to be paid on the 24th of every month. However, when it came time for the rent payment, the agency insisted that the rent was due on the 1st of each month instead, which they sent emails to us accusing us that our rent was overdue. We immediately pointed out the discrepancy, showing them the signed contract, but instead of apologizing or offering a solution, they became evasive and started pushing back aggressively. Their attempt to alter the payment date was not only unprofessional but felt like an attempt to scam us into agreeing to unfavourable terms after the fact. They even tried to make us feel like the error was on my part for not noticing this change earlier. Despite the contract explicitly stating the 24th. Also, we nearly got scammed by this agency when they tried to overcharge us while making our initial payment, and at the end of our tenancy. In addition to this, the move in date was delayed due to some issues with the landlord and the agent, however, the house was advertised as βavailable nowβ. Our move in date was changed from the 09th, 11th to the 13th and finally to the 24th of October 2023. This resulted in cancelling our jobs to fit into the actual move in date. When we finally moved in, we found that the sofa provided on the day we moved in was bug-infested, there were no beds in the two rooms, just a dirty mattress. It was clearly not in a habitable condition. Additionally, the apartment was only equipped with a mattress, and not the full set of furniture that was promised in the listing. This was a major inconvenience and certainly not what was advertised. It took them two weeks to deliver the furniture, after going back and forth with them. This caused further disruption and discomfort during the initial period of my tenancy. We had to make last-minute adjustments to our plans, which added to our frustration. The thing which was brought to us as a sofa is one that can be turned into a bed. We made complaints several times regarding the type of furniture provided. We were advised to make a complaint and which we did but received nothing tangible. βUnfortunately, the landlord is only responsible to supply the furniture you've requested - the condition/quality of the furniture is obviously something he has chosen to supplyβ, this was his response from the email he sent. If we were aware that was the kind of furniture in the property, we would not be renting. Despite our complaints about the issue and awaiting your response, the problem was not resolved. As a result, we experienced undue stress and discomfort, which severely affected our overall experience in the property. At the end of our tenancy, the agency refused to refund our holding deposit, despite providing them with a receipt of a professional cleaning carried out before we left. The Senior Property Manager was the one insisting some deductions be made on our holding deposit. What a shame. Please note that every statement made here is backed up with emails, text messages, and photo evidence. Rent or doing business with this agency is at your own risk.
Date of experience: April 30, 2025
US
We have been very happy with the way the Prospect Team have dealt with our property sale from day one. The whole Team have worked tirelessly to get our property Sold and following a 2nd viewing today Demi did a great job closing the deal to ensure the right outcome for all parties, thanks for all your hard work Demi we are very grateful. Our thanks to the entire Team as you have made it possible for us to achieve purchasing our dream house clearly proving you were the right selection as the local Warfield agent.
Date of experience: April 30, 2025
Charlotte was thorough with her work and she gave my wife and I feedback in a timely manner. Unfortunately we didn't get the property we wanted, however Charlotte did everything she could to make it happen. The Housego's
Date of experience: April 30, 2025
I was looking a buying my first home and used Dan from the Wokingham sales team. He was extremely helpful, kind, and friendly and was very welcoming to the process.I would highly recommend anyone to use him either selling or buying. Absolutely fantastic experience!
Date of experience: April 28, 2025
US
Darren Winter of Prospect Farnborough UK refuses to pass my own house keys to me, even though it is illegal for him to withhold them from me. I formally requested in writing on 24th April 2025 that he hand them over and he confirmed in writing that he will not. I am the sole owner of the house and own it freehold.
Date of experience: April 28, 2025
