Great customer service
Ashley was great. My t shirt had an issue with the letters peeling on the back and she immediately is sending me a replacement . Good customer service , they stand behind their product .

Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
Reviewers generally appreciate the quality of products from Prep Sportswear, highlighting items like hats and sweatshirts that exceed expectations and feature beautiful embroidery. Many customers commend the excellent customer service, particularly praising staff members like Ashley for their helpfulness and prompt assistance with exchanges.
However, there are notable complaints regarding customer service experiences, with some consumers expressing frustration over chatbot interactions and slow responses. Additionally, issues with product quality have been raised, including concerns about material durability and significant color discrepancies in orders. While the website is described as user-friendly with a good selection, the mixed feedback on service and product quality indicates areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 100 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.3 | 8 |
| Feb 25 | 4.5 | 22 |
| Mar 25 | 4.0 | 24 |
| Apr 25 | 4.6 | 11 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.1 | 9 |
| Jul 25 | 4.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Order processing times and shipping are super fast too”
“They get an F in Customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobbies & Crafts.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 100 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.0 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Prep Sportswear is #5 of 5 on overall rating in this group. On service, Pellpax scores higher (5.0 vs 4.0).
100 reviews of Prep Sportswear. Filter by what matters to you.
Ashley was great. My t shirt had an issue with the letters peeling on the back and she immediately is sending me a replacement . Good customer service , they stand behind their product .
Prep sportswear was easy to work with and replaced an item that was too large. I look forward to ordering more items in the future.
Very impressed with quick shipping and I could tell my items were packaged with love and care! I will be using y'all again! Thanks so much! Jesus Christ is Lord!!
Quick answers to the questions people ask most.
Yes, Prep Sportswear is a legitimate company with a mix of customer reviews. They have received both positive feedback for their product quality and customer service, as well as some critical reviews, indicating varied customer experiences.
No, Prep Sportswear is not a scam. While some customers have reported issues, many verified reviews praise the company's products and customer support, suggesting a generally trustworthy operation.
Prep Sportswear offers a variety of custom sports apparel, including hats, sweatshirts, and jerseys. Customers have noted the quality of embroidery and the range of options available.
Prep Sportswear accepts various payment methods, including major credit cards and possibly PayPal. Customers have found the ordering process on their website to be straightforward.
Customer support at Prep Sportswear has received mixed reviews. While some customers report excellent service experiences, others have faced challenges with responsiveness, particularly regarding order issues and returns.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
High quality product, quick delivery!
I sent an email one evening, when I knew I wouldn't get an answer til the next day, but Ashley responded! I was surprised and very satisfied with the customer service from her!
Great quality and quick delivery! Thank you
I love Prep Sportswear. Always a great selection and easy navigation and ordering. I recently bought a custom-embroidered golf visor. It is great! Very well done!
My order was received and shipped in a very timely manner. Fits just right and like how it looks compared to when I ordered. Thank you kindly
Greg was very responsive to my chat that I initiated. He handled the business at hand very quickly, and I was very appreciative of his communication skills thank you again. I will recommend you for future business to anyone that I speak with.
The quality of material is exactly what I was hoping for. The sweatshirt I ordered was a 3XL, and runs a bit tight. Could have went for a 4xl or a 3xlt. Just not the guy to call and complain about that. Was new to this brand and couldn’t go any bigger than 3xl. For that to be my only complaint, I’d say this company is doing well!
Quality merchandise. Delivered earlier than expected
Worst customer service I’ve ever received. Do not order from them. On 3 t-shirts ordered, the logo wasn’t straight, with 1 being at least a size smaller than advertised. (L fits like M, possibly a S), and the hoodie fits like a L instead of an XL (all prior to being washed.). They have no phone number to contact them. I accidentally sent a photo of an item in my phone’s photo album while sending photos of the shirts, and they responded they don’t sell batteries to a photo of an air filter from a mower…Absolute Joke of a company, if you want to call it a company!
Great quality
I ordered two shirts, one a long sleeve and one a short sleeve. I ordered both in purple heather. The short sleeve shirt looks faded and old. The color of the long sleeve shirt is more of a deep purple, which I like, however I can't believe the difference in the colors considering they were both supposed to be purple heather. The long sleeve shirt is also very poor quality and almost see through. I will not be able to wear it without another shirt underneath. I wish I had done my research before ordering. I pay over $42 for the long sleeve shirt. I've purchased better quality shirts for half that price at a big box store. I WOULD NOT recommend and will NOT be buying from this company again. I will ask for a refund, but I do not count on any cooperation from this seller.
Quality not good on women shirts, I wear a 2x, this shirt fits like a small, too tight for my husband, he wears a xl! Also after washing, the paper on the back side of the letters flaked off, causing a lot of lint balls!
Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
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