Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
Reviewers generally appreciate the quality of products from Prep Sportswear, highlighting items like hats and sweatshirts that exceed expectations and feature beautiful embroidery. Many customers commend the excellent customer service, particularly praising staff members like Ashley for their helpfulness and prompt assistance with exchanges.
However, there are notable complaints regarding customer service experiences, with some consumers expressing frustration over chatbot interactions and slow responses. Additionally, issues with product quality have been raised, including concerns about material durability and significant color discrepancies in orders. While the website is described as user-friendly with a good selection, the mixed feedback on service and product quality indicates areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 100 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.3 | 8 |
| Feb 25 | 4.5 | 22 |
| Mar 25 | 4.0 | 24 |
| Apr 25 | 4.6 | 11 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.1 | 9 |
| Jul 25 | 4.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Order processing times and shipping are super fast too”
“They get an F in Customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobbies & Crafts.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 100 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.0 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Prep Sportswear is #5 of 5 on overall rating in this group. On service, Pellpax scores higher (5.0 vs 4.0).
100 reviews of Prep Sportswear. Filter by what matters to you.
product used to be good; now selection smaller and range from inferior to terrible. Hats used to be designed like classic baseball hat now they the structured hat looks like 1970's trucker hat very tall. Shipping is awful. Jammed into box that was to big for mailbox but that didnt stop postman from trying.
Do not buy anything from this company. The picture of the sweatshirt I ordered had green font; when the sweatshirt arrived, the font was blue. I contacted customer service, and they wouldn’t give me a refund, even though they sent me a sweatshirt that didn’t look like the one I purchased. They told me the font color was correct, even though I had a receipt with a picture of what I bought, and what I bought was still pictured on their website with green font. Complete waste of money, and completely unethical company.
Quick answers to the questions people ask most.
Yes, Prep Sportswear is a legitimate company with a mix of customer reviews. They have received both positive feedback for their product quality and customer service, as well as some critical reviews, indicating varied customer experiences.
No, Prep Sportswear is not a scam. While some customers have reported issues, many verified reviews praise the company's products and customer support, suggesting a generally trustworthy operation.
Prep Sportswear offers a variety of custom sports apparel, including hats, sweatshirts, and jerseys. Customers have noted the quality of embroidery and the range of options available.
Prep Sportswear accepts various payment methods, including major credit cards and possibly PayPal. Customers have found the ordering process on their website to be straightforward.
Customer support at Prep Sportswear has received mixed reviews. While some customers report excellent service experiences, others have faced challenges with responsiveness, particularly regarding order issues and returns.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Do not waste your money, the quality is garbage. You’re better off buying a tshirt from dollar tree and printing on a logo yourself. I am embarrassed over the quality. 50$ down the drain.
They offer a 40% if you sign up for their mailing list but, when you go to use the code, it doesn’t work! When you reach out to customer service they offer 15% instead. Needless to say I won’t be buying from them.
Haven’t received my order in over 3 weeks. Reached out to customer service (Only available through chat. No phone number or email address listed.) The rep was incredibly dismissive and demeaning in his conversation with me. I would never order from them again due to this and would recommend others to use caution when doing so as well.
I had 2 items in cart, went to checkout wouldn't recognize codes, my email, or my phone number. Guess their business is booming and didn't need my purchase. Went on to chat, also no help there whatsoever
Worst customer service I’ve ever received. Do not order from them. On 3 t-shirts ordered, the logo wasn’t straight, with 1 being at least a size smaller than advertised. (L fits like M, possibly a S), and the hoodie fits like a L instead of an XL (all prior to being washed.). They have no phone number to contact them. I accidentally sent a photo of an item in my phone’s photo album while sending photos of the shirts, and they responded they don’t sell batteries to a photo of an air filter from a mower…Absolute Joke of a company, if you want to call it a company!
I ordered two shirts, one a long sleeve and one a short sleeve. I ordered both in purple heather. The short sleeve shirt looks faded and old. The color of the long sleeve shirt is more of a deep purple, which I like, however I can't believe the difference in the colors considering they were both supposed to be purple heather. The long sleeve shirt is also very poor quality and almost see through. I will not be able to wear it without another shirt underneath. I wish I had done my research before ordering. I pay over $42 for the long sleeve shirt. I've purchased better quality shirts for half that price at a big box store. I WOULD NOT recommend and will NOT be buying from this company again. I will ask for a refund, but I do not count on any cooperation from this seller.
Quality not good on women shirts, I wear a 2x, this shirt fits like a small, too tight for my husband, he wears a xl! Also after washing, the paper on the back side of the letters flaked off, causing a lot of lint balls!
I placed an order with Prep Sportswear on 02/25/2025 for two college sweatshirts, and the experience has been nothing short of frustrating. They failed to put my full address on the shipping label, leaving my package stuck in USPS limbo for over a week with no resolution in sight. To make matters worse, there is no way to call their customer service—you can only reach them via email or chat, which is incredibly inconvenient given the price they charge for their products. For what they charge, they should absolutely have live phone support to handle these kinds of issues. Avoid this company at all costs! They are unreliable, make shipping mistakes, and don’t issue refunds, so if your package gets lost due to their negligence, you’re out of luck. I will never purchase from them again.
I ordered on 1/15/25, paid $9.99 for shipping because I needed the item for my daughter's school spirit week on 1/21/25. The order didn't arrive until 1/24/25. I ended up buying a more expensive school hoodie locally. When I inquired about returning the items, this was Ashley's canned response: "Per our policy we do not accept returns or exchanges for items that were completed to order, shipped and delivered. Feel free to reach out if you have any more questions or concerns. Have a great rest of your day." (I really hate the 'have a great rest of your day' patronizing...). Bottom line? Shipping takes a long time and customer service is less than friendly/accommodating. Order somewhere else.
Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
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