Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
Reviewers generally appreciate the quality of products from Prep Sportswear, highlighting items like hats and sweatshirts that exceed expectations and feature beautiful embroidery. Many customers commend the excellent customer service, particularly praising staff members like Ashley for their helpfulness and prompt assistance with exchanges.
However, there are notable complaints regarding customer service experiences, with some consumers expressing frustration over chatbot interactions and slow responses. Additionally, issues with product quality have been raised, including concerns about material durability and significant color discrepancies in orders. While the website is described as user-friendly with a good selection, the mixed feedback on service and product quality indicates areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 100 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.3 | 8 |
| Feb 25 | 4.5 | 22 |
| Mar 25 | 4.0 | 24 |
| Apr 25 | 4.6 | 11 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.1 | 9 |
| Jul 25 | 4.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Order processing times and shipping are super fast too”
“They get an F in Customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobbies & Crafts.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 100 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.0 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Prep Sportswear is #5 of 5 on overall rating in this group. On service, Pellpax scores higher (5.0 vs 4.0).
100 reviews of Prep Sportswear. Filter by what matters to you.
I was very disappointed that I was not to purchase a Black tshirt, as that color was reportedly sold out. That said, I love the white I purchased and am pleased with how it looks (logo, uniform #, and last name) Ps I don’t remember date of my purchase, so I guessed at the day below.
Had a store affiliated with my company up for years without any use, tried to get it taken down by contacting their customer service, and they asked for a physical letter to be mailed to a P.O. box. Hilariously evasive and shady.
I was quite concerned when my order was taking an extraordinary long time to be delivered. The problem was bad weather. I wrote twice to Customer Service who promptly answered & followed up on my concern. I would especially like to thank Chandler, who followed up twice with me to inform me of the progress of my delivery and then to ensure it arrived & asked if I had any questions. I would truly recommend Prep Sportswear to anyone looking to place school apparel orders. Thank you. 😊
Quick answers to the questions people ask most.
Yes, Prep Sportswear is a legitimate company with a mix of customer reviews. They have received both positive feedback for their product quality and customer service, as well as some critical reviews, indicating varied customer experiences.
No, Prep Sportswear is not a scam. While some customers have reported issues, many verified reviews praise the company's products and customer support, suggesting a generally trustworthy operation.
Prep Sportswear offers a variety of custom sports apparel, including hats, sweatshirts, and jerseys. Customers have noted the quality of embroidery and the range of options available.
Prep Sportswear accepts various payment methods, including major credit cards and possibly PayPal. Customers have found the ordering process on their website to be straightforward.
Customer support at Prep Sportswear has received mixed reviews. While some customers report excellent service experiences, others have faced challenges with responsiveness, particularly regarding order issues and returns.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Do not waste your money, the quality is garbage. You’re better off buying a tshirt from dollar tree and printing on a logo yourself. I am embarrassed over the quality. 50$ down the drain.
They offer a 40% if you sign up for their mailing list but, when you go to use the code, it doesn’t work! When you reach out to customer service they offer 15% instead. Needless to say I won’t be buying from them.
Love the sweatshirt. It was a gift. Super soft fabric and perfect size.
Haven’t received my order in over 3 weeks. Reached out to customer service (Only available through chat. No phone number or email address listed.) The rep was incredibly dismissive and demeaning in his conversation with me. I would never order from them again due to this and would recommend others to use caution when doing so as well.
Easy to shop. Fast shipping.
It was easy to order and arrived in a timely manner.
Delivery time was great and hoodie quality was what we expected!
Ashley was speedy and fixed my problem in a hearbeat. Very grateful. Thanks, Ashley! :)
I had a problem with the sizing of a garment I purchased. Greg made it right. The process was easy and Greg's communication with me was excellent. I would highly recommend this company. Update: I just received my replacement garment. Great service. Quick and easy on my part.
I had 2 items in cart, went to checkout wouldn't recognize codes, my email, or my phone number. Guess their business is booming and didn't need my purchase. Went on to chat, also no help there whatsoever
I ordered the Fanthread hoodie. I am extremely happy with it. Good quality. It does run small, i normally wear a 3x so i ordered a 4x and it fit. I was originally worried about if it would be a good quality material, upon receiving it, I was very happy with the quality.
Sweater was just what I had asked for and my daughter absolutely loves it !!!
If it is the Irene-Wakonda t-shirt. Yes, I received it a couple of weeks ago. thank you.
Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
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