Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
Reviewers generally appreciate the quality of products from Prep Sportswear, highlighting items like hats and sweatshirts that exceed expectations and feature beautiful embroidery. Many customers commend the excellent customer service, particularly praising staff members like Ashley for their helpfulness and prompt assistance with exchanges.
However, there are notable complaints regarding customer service experiences, with some consumers expressing frustration over chatbot interactions and slow responses. Additionally, issues with product quality have been raised, including concerns about material durability and significant color discrepancies in orders. While the website is described as user-friendly with a good selection, the mixed feedback on service and product quality indicates areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 100 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.3 | 8 |
| Feb 25 | 4.5 | 22 |
| Mar 25 | 4.0 | 24 |
| Apr 25 | 4.6 | 11 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.1 | 9 |
| Jul 25 | 4.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Order processing times and shipping are super fast too”
“They get an F in Customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobbies & Crafts.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 100 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.0 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Prep Sportswear is #5 of 5 on overall rating in this group. On service, Pellpax scores higher (5.0 vs 4.0).
100 reviews of Prep Sportswear. Filter by what matters to you.
Over a year ago
The shirt I ordered did not match the posted size chart dimension and was too small. I sent a chat over the weekend and received a prompt response on Monday morning. Greg helped walk me through exactl... See more
Over a year ago
Quality and shipping were all good. Ordered the wrong one and do not like the exchange size only, and no return policy.
Over a year ago
Greg was a pleasure to work with. Very understanding and was able to resolve my issue quickly.
Quick answers to the questions people ask most.
Yes, Prep Sportswear is a legitimate company with a mix of customer reviews. They have received both positive feedback for their product quality and customer service, as well as some critical reviews, indicating varied customer experiences.
No, Prep Sportswear is not a scam. While some customers have reported issues, many verified reviews praise the company's products and customer support, suggesting a generally trustworthy operation.
Prep Sportswear offers a variety of custom sports apparel, including hats, sweatshirts, and jerseys. Customers have noted the quality of embroidery and the range of options available.
Prep Sportswear accepts various payment methods, including major credit cards and possibly PayPal. Customers have found the ordering process on their website to be straightforward.
Customer support at Prep Sportswear has received mixed reviews. While some customers report excellent service experiences, others have faced challenges with responsiveness, particularly regarding order issues and returns.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The shirt I ordered did not match the posted size chart dimension and was too small. I sent a chat over the weekend and received a prompt response on Monday morning. Greg helped walk me through exactly a size that I will need and created a replacement order for me. I could not have asked for more exceptional customer service and help from him. He was precise and to the point.
Very helpful options and great things to choose from!!
Ashley provided excellent customer service for me when the sweatshirt I ordered turned out to be way too big. She helped me order a replacement in the correct size at no additional cost. Order processing times and shipping are super fast too. I'll definitely buy from this site again.
product used to be good; now selection smaller and range from inferior to terrible. Hats used to be designed like classic baseball hat now they the structured hat looks like 1970's trucker hat very tall. Shipping is awful. Jammed into box that was to big for mailbox but that didnt stop postman from trying.
Quality and shipping were all good. Ordered the wrong one and do not like the exchange size only, and no return policy.
Upon contacting Prep Sportswear about a problem with my order, I received a prompt response and the company took care of my issue very quickly. I was VERY pleased with the care and consideration put forth on my order and the sweatshirt I ordered was of great quality and just what I wanted. I will definitely order again in the future.
Greg was a pleasure to work with. Very understanding and was able to resolve my issue quickly.
I ordered an item that was never delivered - I assume someone took it from the address. I was looking for a discount on the re-purchase and Greg offered to replace free of charge. It was quick, and overall excellent customer service.
Greg was easy to work with. I have never had a customer service experience that was strictly email. He was so timely with our communication and I never felt frustrated. I will recommend Prep Sportswear to others in the future. Thank you, Greg!
I messed up my order and didn’t get exactly what I wanted for a gift. Ashley was really helpful in getting my order corrected. I couldn’t be happier with the customer service and quality of the product. Thanks!
Ashley was WONDERFUL!!!! I had a shirt made Submitted the wrong year and even though it was way past when they do exchanges, she had another one made for me!!!
An error was made when I initially chose the design for my shirt. I accidentally placed an order for a shirt with nothing on the back. I’m not sure how the error took place or whether or not it was my fault. Fortunately, I was provided with a free replacement. I even got the keep my initial order. The customer service was better than great, and I am very happy with my second order, a T-shirt with my brother’s last name and number on the back and his graduation year and high school’s name on the front. I will most definitely be placing more orders through Prep Sportswear. It is the best place to buy custom made HS sports clothing, and even though a mistake was made, it was a quickly rectified, exceeding my expectations.
Ashley was great! I told her my issue and she resolved it, no questions asked!
Good selection of products. Easy to order through site.product delivered when promised.
Thank you Ashley for your prompt reply to my message and for fixing my order with a replacement. Excellent customer service! I love your sweatershirts and have ordered quite a bit and will continue to do so because of the great service and product.
Amazing customer service! Ashley responded timely and made it so simple for me to order a size up for a recent order. Very courteous and very responsive!
I ordered shirts with my kids' school logo for their grandparents for Christmas. Prep Sportswear shipped them out in a timely fashion, but they were lost by USPS. As soon as I told them about the problem, they offered to send a replacement order. Customer Service was prompt and easy to work with over email.
The graphics were good and came like pictured. However, I was disappointed in the quality of the sweat shirts. For 50$ I would have expected them to have a little more weight to them. They are thin.
Do not buy anything from this company. The picture of the sweatshirt I ordered had green font; when the sweatshirt arrived, the font was blue. I contacted customer service, and they wouldn’t give me a refund, even though they sent me a sweatshirt that didn’t look like the one I purchased. They told me the font color was correct, even though I had a receipt with a picture of what I bought, and what I bought was still pictured on their website with green font. Complete waste of money, and completely unethical company.
Delivery was prompt in the quality of the product was great! Got this as a gift and they loved it! It’s been worn several times in the last month and it looks brand new
Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
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