Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
Reviewers generally appreciate the quality of products from Prep Sportswear, highlighting items like hats and sweatshirts that exceed expectations and feature beautiful embroidery. Many customers commend the excellent customer service, particularly praising staff members like Ashley for their helpfulness and prompt assistance with exchanges.
However, there are notable complaints regarding customer service experiences, with some consumers expressing frustration over chatbot interactions and slow responses. Additionally, issues with product quality have been raised, including concerns about material durability and significant color discrepancies in orders. While the website is described as user-friendly with a good selection, the mixed feedback on service and product quality indicates areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 100 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.3 | 8 |
| Feb 25 | 4.5 | 22 |
| Mar 25 | 4.0 | 24 |
| Apr 25 | 4.6 | 11 |
| May 25 | 4.3 | 23 |
| Jun 25 | 4.1 | 9 |
| Jul 25 | 4.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Order processing times and shipping are super fast too”
“They get an F in Customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hobbies & Crafts.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 100 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 4.0 out of 5 (good) | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Prep Sportswear is #5 of 5 on overall rating in this group. On service, Pellpax scores higher (5.0 vs 4.0).
100 reviews of Prep Sportswear. Filter by what matters to you.
This company is typical modern day where you have to deal with a chat bot and the suggestions of your concerns have nothing to do with your question. They get an F in Customer service....total BS. .....i would love to tell the owners of this company....if you can make money off of your customers selling your merchandise then Give them the respect they deserve and pick up the phone!!!........
I was excited to receive my jersey, but to my disappointment, what was supposed to be white, is lime green. This significant colour discrepancy makes it practically unusable, as it’s not the correct team colours.
Quick answers to the questions people ask most.
Yes, Prep Sportswear is a legitimate company with a mix of customer reviews. They have received both positive feedback for their product quality and customer service, as well as some critical reviews, indicating varied customer experiences.
No, Prep Sportswear is not a scam. While some customers have reported issues, many verified reviews praise the company's products and customer support, suggesting a generally trustworthy operation.
Prep Sportswear offers a variety of custom sports apparel, including hats, sweatshirts, and jerseys. Customers have noted the quality of embroidery and the range of options available.
Prep Sportswear accepts various payment methods, including major credit cards and possibly PayPal. Customers have found the ordering process on their website to be straightforward.
Customer support at Prep Sportswear has received mixed reviews. While some customers report excellent service experiences, others have faced challenges with responsiveness, particularly regarding order issues and returns.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Prep Sportswear is an online retailer specializing in custom apparel and merchandise for sports enthusiasts and teams. The company offers a diverse range of products, including t-shirts, hoodies, and accessories, designed to promote school spirit, team pride, and individual expression. Customers can personalize items with their favorite sports logos, colors, and text, making it easy for athletes and fans to showcase their allegiance to their teams. The target market for Prep Sportswear includes schools, sports teams, and individual consumers who are looking for high-quality, customizable sportswear. By providing a user-friendly online platform, the company enables customers to easily create and order their personalized apparel. With an emphasis on quality and customer satisfaction, Prep Sportswear aims to meet the needs of athletes and supporters in the competitive world of sports and recreation.
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