Very helpful and professional
Very helpful and professional
4.5
Excellent
1,000 reviews
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Review summary
Premier Property Lawyers is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
I really appreciate how easy and…
I really appreciate how easy and pleasant Laura and Quinton made everything and the EWay app definitely helps simplify everything.
Excellent Service
This is the first time that I have used a remote legal service through the Estate Agents to sell a property. I found the ‘e-Way conveyancing made easy’ system to be easy to understand & navigate. All documents were completed or uploaded to my system record together with all corrrespondence. Communicating by email with our Conveyancer, Shirley, was convenient & efficient with responses & updates received in a timely manner. In addition, Shirley was easy to talk to by phone, when required, she kept me updated at all times and clarified any queries that I had. I would definitely recommend this legal service.
Very patient with an old lady who has…
Very patient with an old lady who has never had to sell a house before
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All reviews
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Showing 31 - 40 of 996 reviews
RF
Easy to use site where you can see and…
Easy to use site where you can see and contact easily. Charlie clarke was amazing all through the process many many thanks.
Date of experience: July 8, 2025
D
Deb
US
Do not use use !!!
I have used several online conveyancers over the last few years and I can honestly say this is was the worse and most expensive and worse service . Communication was terrible hardly ever answered emails and had to leave several voicemails before I was phoned back , sometimes my call wasnt returned for several days and no one else to contact very frustrating . I can only assume the conveyancers are given more case loads than they can reasonably deal with . I did loads of chasing myself with lots of the issues. Selling a house is very stressful and this company made the experience a lot worse . I sent several complaints through there email process but even those just bounced back !
Date of experience: July 8, 2025
DI
Not a computer wizz
I am not the greatest on computers but they were so helpful. Jade was very patient with helping me through things I didn’t understand or couldn’t quite do. Kept me informed of everything explained what was happening
Date of experience: July 8, 2025
LE
Homeless with young Daughter …
Due to the failure of PPL my young Daughter and I are homeless and PPL are withholding a significant amount of my sale proceeds. They have paid themselves and the estate agents, I’ve had to release the keys for my home with no money and nowhere to live. They have since not contacted by phone once to discuss and I’m extremely upset and worried about where my Daughter and will be living. It is now 4 days since they demanded I complete the sale and have retained all of the funds from the proceeds of the sale!!! Absolutely appalling service and lack of knowledge and duty of care. I recommend you avoid and find a conveyancer with more knowledge and duty of care to the clients.
Date of experience: July 8, 2025
S
Steven
US
Excellent service yet again by Premier Property Lawyers
This is the second time my wife and I have used Premier Property Lawyers, as the service is second to none. The portal used to track the progress of the case, upload the required documents, reduces so much time, cost and is very easy to use. Mr Sanjay Nai was very thorough while interacting with the property sale. His attention to details was very thorough, even alerting us to a potential issue, which was very quickly rectified and prevented any unnecessary delays to the sale of the property. Thanks again Premier Property Lawyers for your efficient and helpful service.
Date of experience: July 7, 2025
ID
Great service
Great service, everything handled efficiently and explained really well. Thank you Helen Alker for your help so far.
Date of experience: July 7, 2025
MG
If I 0 star view I would
If I 0 star view I would, we are supposed to complete this Friday 11th July. Apparently there is one outstanding question stopping exchange of contracts but not according to the several emails from other solicitors. I have left 20-30 messages requesting a call back to discuss update and recieved only 1, requested by EMAIL for a manager to call over 2 weeks ago and No response. Very poor service that now will cost me £100's of pounds and inconvenience for my family and the families of all in the chain. When will we move? Who knows, will the dale fall through? Who knows. NOBODY TALKING TO ME. GOING TO YHE OMBUDSMAN NEXT.
Date of experience: July 7, 2025
TR
Tom Reed
US
Unresponsive
Do not return calls either from us or estate agents in the chain. When you do get through after a week of trying there is no apology. Scheduled meetings have been missed, no cover when staff go on leave. Incorrect advice given on septic system despite legal guidance being readily available on gov.uk. (We were given a quote from a septic tank installation company's website as justification). Altogether a very stressful and frustrating experience so far.
Date of experience: July 7, 2025
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