Review summary

Premier Inn at home is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

Easy to use website

Easy to use website, could track parcel and change delivery If required

Pillow's exactly what I wanted

Easy website Fantastic products Brilliant service

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total β€’ Write a review

Showing 21 - 30 of 996 reviews
D
2 out of 5 stars

These Do Not Replicate Hotel Pillows These pillows are not the same as the…

These pillows are not the same as the hotel pillows. Bought 1 pair each of soft and firm pillows. After 3 hours my husband and I both awoke with shoulder burning and discomfort. We have stayed at many Premier inns and never experienced this with the pillows within the hotel. The pillow protectors are thick but scratchy and uncomfortable due to the embossed pattern. The pillows are a major disappointment and we would not recommend them if asked.At Β£72 a significant loss of money.

Date of experience: July 2, 2025

MA
5 out of 5 stars

I purchased your pillows and duvet

I purchased your pillows and duvet! Have had enough of wasting money on other pillows from dunelm and others. I was given your details by Erin Seaton ( who had purchased your products ) so took a chance and ordered! Thank goodness i have now found a pillow and duvet that i love!!!! Will be definitely ordering again and highly recommend your pillows and duvets!

Date of experience: July 2, 2025

EP
5 out of 5 stars

Good all round

Easy to order, very quick on delivery, excellent product

Date of experience: July 1, 2025

S
5 out of 5 stars

easy to order and fast delivery

easy to order and fast delivery

Date of experience: July 1, 2025

MG
5 out of 5 stars

Great pillows

Easy to order online and swift delivery, and the pillows are so comfy!!

Date of experience: July 1, 2025

LC
5 out of 5 stars

Very easy website to order from

Very easy website to order from, great prices & quality is amazing.

Date of experience: July 1, 2025

PD
2 out of 5 stars

Claimed to have no delivery charge…

Claimed to have no delivery charge and then added Β£9.99 at checkout

Date of experience: July 1, 2025

L
5 out of 5 stars

premier inn pillows

qauality product -fast delivery.thanks

Date of experience: July 1, 2025

cJ
5 out of 5 stars

Delivered a great product,quickly.

Delivered a great product,quickly.

Date of experience: July 1, 2025

MJ
5 out of 5 stars

Very comfortable

Very comfortable

Date of experience: July 1, 2025

Previous1234β€’β€’β€’100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.