Review summary

Premier Inn at home is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Easy to use website

Easy to use website, could track parcel and change delivery If required

Pillow's exactly what I wanted

Easy website Fantastic products Brilliant service

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All reviews

1,000 total • Write a review

Showing 31 - 40 of 996 reviews
DS
5 out of 5 stars

Lovely pillows delivered before you…

Lovely pillows delivered before you said fantastic service

Date of experience: July 1, 2025

MT
5 out of 5 stars

Excellent service and great quality

Excellent service and great quality

Date of experience: July 1, 2025

KM
5 out of 5 stars

Quick delivery and great duvet

Quick delivery and great duvet

Date of experience: July 1, 2025

d
5 out of 5 stars

The best night’s sleep for a long time.

We bought the pillows and didn’t really expect them to be as good as in Premier Inns so we were very impressed with the quality when they arrived, we only bought one pack of 2 to start with but after a good nights sleep I ordered another pack the very next day. We can both highly recommend them. You also receive 2 good quality pillow protectors in each pack so that’s an added bonus.

Date of experience: July 1, 2025

MJ
5 out of 5 stars

BEST PILLOWS xEVERx

Stayed at Premier Inn and had the BEST nights sleep EVER so much so that I came home and bought there pillows straight away, and they did not disappoint..

Date of experience: July 1, 2025

TM
5 out of 5 stars

Very quick delivery

Very quick delivery, lovely soft pillows

Date of experience: June 30, 2025

A
5 out of 5 stars

Fab bedding like sleeping in a cloud.Well packaged and left in a safe place…

Well packaged and left in a safe place without me having to beg for that like other delivery services.

Date of experience: June 30, 2025

A

Ash

US

1 out of 5 stars

Don't make the same mistake we did!

Don't make the same mistake we did! We brought 3 sets of soft pillows believing the marketing gimmic that these would be the same quality as the ones used at the Premier Inn hotels, and we regularly stay in Premier Inn hotels. Sadly these are not the same pillows, not even close in terms of quality or comfort to the ones used in the hotels. So don't fall for the false gimmick and waste your money. You will be left very disappointed.

Date of experience: June 30, 2025

MH
5 out of 5 stars

Nice app to book

Easy to find and book.

Date of experience: June 30, 2025

JF
5 out of 5 stars

The two delivery drivers were brilliant…

The two delivery drivers were brilliant and professional

Date of experience: June 30, 2025

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