Rashawnda
Rashawnda, gerald , Andrea and Terrell has great customer service and the food was great . At store 2130 . Will definitely be back
Popeyes Louisiana Kitchen is a fast-food restaurant chain specializing in fried chicken, seafood, and other Louisiana-inspired cuisine. Founded in 1972, the company has established a strong presence in the food and beverages sector, focusing on delivering flavorful, high-quality meals to customers. Popeyes is particularly known for its signature spicy fried chicken, chicken sandwiches, and a variety of sides, making it a popular choice among fast-food enthusiasts. The target market for Popeyes includes families, individuals seeking convenient dining options, and fans of Southern-style cooking. With locations across the United States and internationally, the company caters to a diverse customer base, providing both dine-in and takeout services. Popeyes aims to offer a unique culinary experience that highlights the rich flavors of Louisiana cuisine, appealing to a wide range of consumers looking for tasty and satisfying meals.
Popeyes Louisiana Kitchen receives mixed feedback from customers, with a notable divide in experiences. Many reviewers appreciate the great service and delicious food, highlighting the staff's politeness and attentiveness.
However, a significant number of complaints focus on food quality and order accuracy. Customers report receiving incorrect or incomplete orders, such as missing items or smaller portions than expected. Additionally, issues like cold food and cleanliness are frequently mentioned, with some locations described as dirty and poorly maintained. While some patrons enjoy their meals, others express frustration over long wait times and subpar chicken quality. Overall, the sentiment leans negative, reflecting a need for improvement in service consistency and food preparation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Excellent staff, Excellent service, Excellent food”
“Don’t waste your money stick to kfc Service staff lovely Chicken quality rancid smells like ass and tastes off”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food & Beverages.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.7 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | — | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Popeyes Louisiana Kitchen is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.0).
60 reviews of Popeyes Louisiana Kitchen. Filter by what matters to you.
Rashawnda, gerald , Andrea and Terrell has great customer service and the food was great . At store 2130 . Will definitely be back
I have had multiple issues with incorrect orders. This last time I ordered 3 two piece specials with 2 regular mashed potatoes. On arrival at home they only gave me 1 two piece special. Had to drive back, another 6 mile round trip. The manager said it was my responsibility to verify the order is correct before leaving the window, not theirs. BS. They should get the orders correctly and not blame the customer. Restaurant at Universal City Tx. Never going back.
The chicken the tenders was spot on eveything was fresh and delicios with the honey and cheese source. Well done to ZAK from ELK MILL hi served me was a professional man. And manners. Thanks
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 58% are 1–2★.
We were greeted in the brand new Colchester branch by a lovely man called Joe. He was incredibly knowlegable about the menu and able to help us as it was our first time at Popeyes. A lovely young lady named Ella was running the counter like a champ. Food came out perfect and very quickly. Smiling staff and a good atmosphere what more can you ask for. Highly recommend.
First time to order Online Mashed potatoes were real lumpy and cold; the fries they gave us were cold and The so-called chicken 'tenders' were nothing more than over-battered shreds. Also no untensils and napkins like thats the basic items for online orders how can they forget that.
On m’a demandé de mettre un avis favorable contre un désert gratuit, ce qui n’a pas été le cas j’ai donc modifié cet avis. Modif n•2 : ils ont oublié ma sauce barbecue pour mes tenders, très sec du coup.
Edinburgh, Fort Kinnaird. Delivery by Uber Eats. The standout item was the wings, just perfect, they were devoured quickly, definitely ordering again. The chicken on the sandwich was very thick but juicy and tender. The only minor complaint was Luke warm, soggy fries but they had travelled to me, so maybe not their fault.
Colchester high street amazing service recommend 👍
Just ate at the new popeyes in Colchester. Not sure where all these bad reviews are coming from, the meal was fantastic. I’ll never be eating at kfc again. KFC tastes dirty in comparison now. I’ll definitely be going back. I can’t believe how cheap it was as well for the portion size!
Disorganizzazione massima e tempi di attesa biblici assolutamente non in linea con il tipo di fast food. Pos non funzionanti e li scopri in cassa dopo fila chilometrica. Tutto hype, da chiudere e rivedere la gestione e formazione e numero del personale. Non torneremo per scoprirlo
Great experience for us today, for 2 adults 2 baby’s and 3 kids and was great service and food for us all , the kids enjoyed the food which is great for the dundrum area ! As it’s hard to get nice food for both adults and kids in dundrum . The kids had a great experience even with colouring etc available. And also want to say the worker vash was so friendly and helpful and accommodating to us
Great service and food hot and fresh will return again
I'm purposely leaving a low review because your staff need better training. Every single time I have made an order from Popeyes, the staff never put basic items such as tissue and cutlery inside the bag. The fast food industry is basic...food, tissue, sauce, cutlery. When you get that wrong constantly, I have to look at the entire company and question what else you're getting wrong.
Ordered a 14 piece chicken tender family meal and literally got 4 tenders. They were old and dry too. Terrible customer service all the way up the complaint ladder. Was given rewards points for my trouble. Popeyes used to be so good, I hate to see this from them especially. All the good places are bad now.
Let Shanta fix you up!!! Great food, fast and friendly!!!
Très bon restaurant
I visited Popeyes on Enterprise St in Lake Charles LA. a few days ago, and let’s just say the customer service was GREAT, the food was HOT and FRESH when I arrived home!!!❤️
Fast friendly service.
Popeyes Louisiana Kitchen is a fast-food restaurant chain specializing in fried chicken, seafood, and other Louisiana-inspired cuisine. Founded in 1972, the company has established a strong presence in the food and beverages sector, focusing on delivering flavorful, high-quality meals to customers. Popeyes is particularly known for its signature spicy fried chicken, chicken sandwiches, and a variety of sides, making it a popular choice among fast-food enthusiasts. The target market for Popeyes includes families, individuals seeking convenient dining options, and fans of Southern-style cooking. With locations across the United States and internationally, the company caters to a diverse customer base, providing both dine-in and takeout services. Popeyes aims to offer a unique culinary experience that highlights the rich flavors of Louisiana cuisine, appealing to a wide range of consumers looking for tasty and satisfying meals.
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