PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
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www.pmtonline.co.uk1,000 total • Write a review
The guitar case that I ordered was delivered to the store quickly meaning I could pick it up in time, as it was a birthday present 🎁 for my grand daughter.
I was told I would get next day delivery after waiting in I phoned to enquire what had happened. I was told they wouldn't have the guitar for another 3 weeks. There was no communication from them about this. This has happened before with this company. Do not use them, they are either incompetent or dishonest. Brian Thomas.
I purchased the tour tech Flying V case and when it arrived it was locked with the keys inside. If I hadn’t had a spare key for a separate case I would’ve have no means of opening the case to use. Great case, just an interesting decision on the packagers behalf.
Good product and and promt delivery. I am really pleased with the product as it does double duty. As well as it being a multiple guitar stand, there is also enough room inside it to house my D class bass amp and wireless receiver when carrying it to gigs/rehearsals.
Wrong item was delivered. However with great communication via email the correct item was delivered and wrong one collected next day. Will certainly use PMT again.
