PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
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I recently ordered a Peavey Vypyr X2 amp and Sennheiser HD 200 Pro headphones from PMT Online, excited to get playing. The headphones showed up right on schedule—very happy with that! The amp, though, hit a snag with a 3-4 week delay from their supplier. I’ll admit, I didn’t check stock beforehand, so lesson learned there! When I decided to cancel the amp order, PMT were good about it—they refunded my £249 to PayPal really quickly after my email. I’d have loved a heads-up about the delay sooner, but they made up for it with a smooth refund process. All in all, a pretty good experience—headphones were perfect, and they sorted the hiccup fast. I’ll be sure to check stock next time!
Description of product accurate. Good offer of free next day delivery which happened within the time slot promised
Straight forward transaction just the way it should be .
An extremely efficient and speedy process. I ordered my bass at 10am and it was delivered at 11:30am the following day!
Item in stock, order process simple. Picking and shipping done very quickly. Price the most competitive.
Website said stock was available, placed order, money taken, product didn't turn up. Spoke to customer services told it would be 3 weeks - they didn't even contact me to advise of delay - they didn't care about the delay. Went back onto website - still showing stock available ! - Awful service
