Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pmtonline.co.uk
All reviews
1,000 total • Write a review
Showing 241 - 250 of 996 reviews
LD
Helpful and honest recommendations
The staff were very helpful in response to my questions with honest opinions and recommendations. That helped to close my decision in ordering the Yamaha P-45 and a x stand for my needs. Thank you, PMT!
JD
On this occasion, cheapest retailer by far
I was after a specific clamp for my drums and it turned out PMT were selling it for around half the price of every other retailer. Don't know why that would be, and it actually made me wonder if it was the right part, if it was official etc. But it was exactly the right part, just a lot cheaper. I ordered it late on a Saturday and it arrived on the Tuesday morning. Can't argue with that.
JM
There was no opportunity
There was no opportunity - within the purchase procedure - for PMT to bring the pedal from Leeds to Manchester so I could collect it... Adding Delivery charge to the sale...
RB
Brilliant delivery
Brilliant delivery , arrived before stated date - well done A1 !!!! . Great company to deal with online or in person in the shop ( Nottm).
NA
The company was nice and easy and I was…
The company was nice and easy and I was able to purchase without any difficulties.
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.