My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.pls-solicitors.co.ukAll reviews
1,000 total • Write a review
Showing 961 - 970 of 996 reviews
PM
Purchasing a house in Staines
I completed today the purchase of my new home. As a first-time buyer the process was quite complex, we faced multiple hardships with estate agent lies, accessing LISA funds, and an uncommon mortgage with two applicants but a single proprietor. Through this process, Emma Littlehales shielded us from the estate agent's absurd requests and pressure, always taking her time to explain things that weren't as clear and to give advice on the best course of action for myself given our specific situations. With that said PLS solicitors could make use of an upgrade on their portal and an increase of automated communications through email. Would be great to receive updates more often and to have an email trail of what was discussed. I ended up having to call often but their call services were great. Will use PLS solicitors again in the future.
Date of experience: October 16, 2023
WB
PLS has made my complex remortgage…
PLS has made my complex remortgage completed in such a professional and efficient manner. Even though there were so much delays from thé management company side but Nikhil ensured to give me and the financial advisor daily updates about the progress. Will always use them again and ask for Nikhil
Date of experience: October 16, 2023
DS
Once we got rolling
Once we got rolling , Rubina was in constant touch and guided us to our end goal. Nice easy Portal to follow ! Great easy transaction ! Thank You Rubina and PLS
Date of experience: October 13, 2023
ZT
Poor Communication
I was asked to email regarding a previous review I left, I have sent three emails and am yet to have a reply, the poor communication is obviously company wide.
Date of experience: October 12, 2023
NA
I am in the process of buying an…
I am in the process of buying an apartment in Manchester and to my dismay PLS solicitors are acting on behalf of the seller. They just are not engaging with my solicitor or responding to their enquiries. We rang the office over 6 times yesterday and get connected to a phantom extension and are then cut off . I have bought several properites for investment purposes and PLS are by far the worst. It’s been over 12 weeks and we have not even exchanged contracts.If you want to realistically sell / buy your property i would avoid using them .
Date of experience: October 10, 2023
K
Karen
US
Absolutely outstanding Solictors.
Absolutely outstanding Solictors. Any concerns and they was at the end of the telephone ready and willing to answer your questions. The portal was great for us. Billy was very helpful the team are outstanding and all was done and completed within 2 weeks without any problems. Thank you and keep up the excellent work. Karen & Martin
Date of experience: October 10, 2023
RK
This company is a mess
This company is a mess My sale was agreed kast Dec but still not exchanged Try and ring them is hopeless getting cut off all the time Left in dark with minimal contact with a portal which is hopeless
Date of experience: October 10, 2023
AE
I used PLS on recommendation
I used PLS on recommendation. My own experience has not been positive and I would certainly not recommend them to a friend or relative. What appears to be obvious from reading the reviews and my family/own experience is that the service depends on who handles your case. I completed on 28/9 and have yet to receive a completion statement and my remaining funds. There have been a series of errors and lack of good service. The portal is a joke. Promises are made and not kept. The phone line drops just as you are number one in the queue. My case handler disappeared without explanation. My documents were sent to the wrong solicitor. It has been more stressful than it should have been. Yes, I have made a complaint. No, I have not heard anything from the case handler to rectify the issues or their manager even though I was promised a call back.
Date of experience: October 5, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.