I used PLS on recommendation
I used PLS on recommendation. My own experience has not been positive and I would certainly not recommend them to a friend or relative. What appears to be obvious from reading the reviews and my family/own experience is that the service depends on who handles your case. I completed on 28/9 and have yet to receive a completion statement and my remaining funds. There have been a series of errors and lack of good service. The portal is a joke. Promises are made and not kept. The phone line drops just as you are number one in the queue. My case handler disappeared without explanation. My documents were sent to the wrong solicitor. It has been more stressful than it should have been. Yes, I have made a complaint. No, I have not heard anything from the case handler to rectify the issues or their manager even though I was promised a call back.