My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
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Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 451 - 460 of 996 reviews
AM
Don't bother with this firm
Don't bother they get everything wrong. No one takes responsibility, they just send emails to each other. Don't have your best interests at heart.
Date of experience: December 5, 2024
K
Kylie
US
Fantastic service from PLS
I chose PLS for my house purchase and they were fantastic. Communication from the start was brilliant by the welcome team. Then my case handler Shahrukh and team manager Caroline were on hand for any questions or queries along the way. Very prompt and efficient at every step of the way and they ensured I knew what my next steps and actions were. I loved their online portal and easy to use document viewer, over all I felt thoroughly supported and knew exactly what was going on.
Date of experience: December 5, 2024
LM
One of the best solicitors
One of the best solicitors. My case was delivered with so much professionalism. Exceptional service
Date of experience: December 4, 2024
N
NoName
US
AVOID PLS
As a first time buyer, PLS were “pushed” on me by the New Homes Group who were acting on behalf of the seller. I naively went with them against my better judgement. Not really sure what value they added. Paid their fees but had to tirelessly and constantly chase them up. Such a poor service, they sat on my case delaying my property purchase. I got better service from the sellers solicitors who in the end did more for me than PLS did. Don’t believe me, just trying phoning them up. You’ll struggle to get through to anyone despite it saying you’re first in line. Incredibly frustrating! I will be going to the Solicitors Regulation Authority to report them and would advise anyone else who has experienced a poor service to do the same. If I could go back in time, I would heavily avoid PLS and as a result, I’m confident my property purchase would have been completed months ago without issue and without any stress. Six months on, the land registry haven’t received anything from PLS and I still haven’t heard back from PLS regarding my complaint raised.
Date of experience: December 4, 2024
MR
PLS Solicitors helped me to buy my…
PLS Solicitors helped me to buy my first home. Ellie Hammer team handled my file and they did a fine job. Lucy and Isabelle always answered my questions on time. Please note, it is better to call them and ask your doubts as it will be quicker. Emails might take a bit longer. I am giving 4 stars because improvements needed in the quote team. Quote team needs to give the initial quote based on analysing the circumstances of the client rather than just a quote without any considerations. Apart from that everything went well. Thanks PLS and special thanks to Lucy :)
Date of experience: December 4, 2024
CH
Remortgage
Excellent service for my remortgage. Very efficient, quick and easy process.
Date of experience: December 3, 2024
MA
Highly Recommend PLS
I used PLS to purchase my new house. They have Kept me updated frequently and always had quick responses from our case manager - Kerri has been amazing, Kerri made the process easy and explained everything clearly. Would recommend anyone to use PLS -Thank you so much for all your help!
Date of experience: December 3, 2024
K
Kurt
US
Awful experience for a FTBer
A really awful experience as a FTBer for several reasons, key points being: 1. The business model appears to be to simply dump 20+ files on an online portal with zero explanation as to what they are, how they’re relevant and what they mean. Many of these files can be over 100 pages long and full of legal jargon. You are left on your own to figure them out by yourself. You can book a phone call but only in 30 minute slots and asked, ‘What do you want to know?’, then given abrupt answers. The files are not named logically and in my experience several of them were corrupt (could not open), or irrelevant/obscure. For example I opened more than one which was just a giant logo? It seems like the bare minimum effort is given. The files aren’t even named, they’re often just strings of numbers making it very stressful and time consuming to remember what you have/haven't read and to recall later on. I suspect the solicitor just copies/pastes bulk files into a shared folder and calls that a good service. As a FTBer I had no idea what a TR1, TR6, Section106 etc is, so it took a significant amount of time trying to learn all this, which is something the solicitor should be explaining. 2. The solicitor failed to detect a large planning submission for a block of shops/businesses on both sides of the road a literal stones throw from the property, making what is currently a quiet, low traffic area, a future nightmare for parking/noise/construction works etc. They insist that it ‘isn’t their job’ to find such applications (despite the application being submitted months before the planning search took place). The only evidence which gave me a hint as to these plans was a single line in one of the 20+ forms put on the portal. The true extent of the plans I found out myself by asking on a local Facebook group, in which multiple people were aware, and (thankfully) one member guided me to the district gov website where multiple files were found fully documenting the plans, even including a comments/objections section for the address of the property I was buying. Yet somehow the solicitor missed this. I found this out on the day of exchange and swiftly pulled out. Apparently planning searches/search pack is not designed to find things like this? Ridiculous. 3. Several requests/queries went ignored or unanswered. The ones that were, were once again uploaded to the portal without any notification to say they had been, and as usual were in an unreadable format with text in random parts of the page and the answers were to questions I never saw, so it made no sense. Multiple files had to be sent across in email and even then, some were corrupted. On one occasion when chasing a query up, I got a reply saying ‘sorry I must have got distracted’. PLS don’t, however, get distracted when sending you the invoice. Overall just a needlessly stressful, complicated and confusing experience. A stark contrast to the experiences I have heard from friends/family. A good solicitor should carefully explain each and every document in full, and not miss something as crucial as a shopping complex by the property. Go elsewhere, even if it means paying a bit more. I unfortunately got suckered into the ‘recommended solicitor’ by the seller. Lesson learned.
Date of experience: December 2, 2024
BW
Sean Hibbert is a star
Sean Hibbert is a star. From start to finish Sean has helped me with any issues or queries I had immediately and I could not thank him enough for all that he has done throughout this process. I was recommended by a family member to work with Sean Hibbert directly and he did not disappoint. Could not have asked for any more and will definitely be working with Sean again in the future. If you are thinking of using PLS, ask to work with Sean and it will be the best decision you make. Thanks again Sean!
Date of experience: December 2, 2024
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