Brilliant service from Andreia Silva
Brilliant service from Andreia Silva
4.9
Excellent
1,000 reviews
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Review summary
Paramount Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We came across paramount cruise by…
We came across paramount cruise by accident whilst looking for MSC. We were greeted by a lovely lady called Andreia, she was so very kind and so very helpful. We have now since booked three separate cruises through her. Nothing was to much trouble and Andreia was available to help via watts app which made the whole booking and communicating extremely easy and quick. Thank you for your help, we look forward to booking more cruises via you.
Very helpful and great price
First time using this company, really pleased with the service and efficiency so far, and got a good price too,.will use again for sure.
First class service
They always make me feel like I am there only customer, they respond quickly to my questions and are always as helpful as they can possibly be.
Company details
Information provided by various external sources
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Contact info
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Website
www.paramountcruises.com
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
CD
very helpful
Andrea is very professional and very helpful
Date of experience: April 2, 2025
FC
Fiona C
US
Caitlin was absolutely brilliant!
I saw a few companies doing the Niagra Falls, NYC and Canada Cruise, but I'm so pleased we chose Paramount! This itinerary is fabulous with a full day tour of Niagra and other places included in the price! Caitlin was absolutely brilliant from the minute she answered our call. Caitlin made sure everything we needed was included in our package and made it so easy to add an extra 2 days in NYC before our flight home, as I've never been before and wanted more time. Caitlin was very thorough indeed, very polite, professional and friendly! When I mentioned our Cabin on NCL and that we are Latitude members, Caitlin found our Latitude numbers, added them to our booking and then went on to help me pick and book our Cabin, which is situated very close to mid ship and the Elevators, but not too close for the noise. This will be our first Cruise since before the Pandemic and Caitlin has really helped to make it something so very special to look forward to 😊😎❤️🛳 Thank you Caitlin 🌟🌟🌟🌟🌟👏👍
Date of experience: April 2, 2025
JH
Very helpful agent who understood my…
Very helpful agent who understood my needs
Date of experience: April 1, 2025
CG
Highly recommend
Robin was professional prompt with reply’s and very knowledgable. He added extras and didn’t need prompting. Happy with the service and would highly recommend.
Date of experience: March 31, 2025
AJ
I always go through Tina
I always go through Tina, she has always been very helpful and gets me the best deals :)
Date of experience: March 31, 2025
MA
Robin was so patient with us
Robin was so patient with us, we must have been a nightmare. got there in the end😀😀
Date of experience: March 29, 2025
MC
Really great customer experience so far
Haven't gone on the cruise yet but just wanted to leave a review about Mo's service! He went above and beyond to accommodate our requests and has been a pleasure to deal with :)
Date of experience: March 27, 2025
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