Brilliant service from Andreia Silva
Brilliant service from Andreia Silva
4.9
Excellent
1,000 reviews
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Review summary
Paramount Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We came across paramount cruise by…
We came across paramount cruise by accident whilst looking for MSC. We were greeted by a lovely lady called Andreia, she was so very kind and so very helpful. We have now since booked three separate cruises through her. Nothing was to much trouble and Andreia was available to help via watts app which made the whole booking and communicating extremely easy and quick. Thank you for your help, we look forward to booking more cruises via you.
Very helpful and great price
First time using this company, really pleased with the service and efficiency so far, and got a good price too,.will use again for sure.
First class service
They always make me feel like I am there only customer, they respond quickly to my questions and are always as helpful as they can possibly be.
Company details
Information provided by various external sources
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Contact info
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Website
www.paramountcruises.com
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
B
Ben
US
Professional and Reliable
Mikey at Paramount understood our needs and persisted in meeting our requirements. When the cruise we wanted no longer became available, Mikey checked daily, giving regular updates to eventually find it was available again. Honouring his original quote, we were able to book the cruise. This is testament to Mikey’s daily checking. Thank you.
Date of experience: April 29, 2025
C
Customer
US
Professional, experienced and easy to deal with We dealt with Mo at Paramount Cruises &…
We dealt with Mo at Paramount Cruises & wow he certainly did us proud. We told him exactly what we were looking for & he excelled. First time we have use Paramount, we have already booked another cruise for 2026. Highly recommended A+++++
Date of experience: April 27, 2025
CL
Greatful
Having finally deciding to book our Paramount cruise. Mikey has been so helpful, from the first WhatsApp message, sending itinerary and all details for us to ponder over, then phoning once my husband and I decided to go ahead and book. Very polite, friendly, professional and knowledgeable, quick to answer any questions and queries I had, helpful in deciding our Cabin position. Thank you so much Paramount, booking this cruise was quick and easy.
Date of experience: April 26, 2025
MG
Ms G
US
Won't be using again
Won't be using again, far too many mistakes/ changes and poor communication. Initially booking seemed to go well. However, I later asked to add regional flight to connect with Heathrow, this resulted in paramount cancelling original direct flight without telling us, giving us 3 connecting flights which due to late arrival, the hour long wait on tarmac for a gate to be allocated, and paramount not being there in arrivals meant we missed our first night in Nashville. They explained they had been busy transferring all the customers who arrived on earlier flight and as only 4 of us on much later flight decided to transfer main group and us separately to avoid delaying everyone. To find others booking many months later had been given our direct flights was an insult. We were part of a tour of USA/cruise for 200 people, apparently the only 2 who paramount failed to add the drink/meal/wifi package for. The other 198 did not have this major problem. Really poor start to cruise, charges of $75 drinks in first hour on cruise. Many stressful visits to guest services, what's app messages and a call to UK made before they acknowledged a mistake had been made. This then took more time to sort, charges still being added to account. Wasted all first day on board going from guest services back to paramount, so fed up actually asked paramount to fly us home that day, but as usual that was ignored. Paramount are unable to explain how or why this happened. NCL Cruises insist it is paramount at fault and that they did not tick the additional "free at sea" options on booking. Paramount say the can only book with that package. The poor communication between them didn't help us, the stressed customer-ship said it would take 2 or 3 days to sort, meant we couldn't relax and enjoy drinks as were seeing huge costs added, despite knowing I'd already paid. To complicate this further my phone had been stolen so I had no proof of booking package. Graceland was well organised. Thankfully the other excursions I organised myself meant we could still enjoy some of the holiday. Edit- I have email from original booking showing direct Heathrow to Nashville flight timings with only the carrier TBA . At no time was it ever stated adding Newcastle to Heathrow would result in changing Heathrow to Nashville to become indirect (which was then charged multiple times). Despite searching around arrivals and immediately outside your team were not visible for some time, we looked inside and out and send 3 what's app messages which were not replied to. We were apparently the only 2 of 200 who you had not added drink/dining/wifi package correctly for- you may think it only took 51 minutes, however we had already had 3 guest services visits, queuing for more time than that, we did not have wifi on the sea day, it was only on reaching first port and getting wifi I was fully aware the package had been reinstated. It should never have happened, it was very stressful and still no apology or explanation.
Date of experience: April 23, 2025
CP
Tina was very helpful
Tina was very helpful. We wanted to go on the same cruise as our friends who introduced us to Paramount Cruises. Tina promptly went into action and 24 hrs later all booked.
Date of experience: April 21, 2025
LB
Lesley B
US
A great booking experience!
Booked a cruise & stay holiday for self and a few friends - everyone needed slightly different arrangements! Tina was a star; amazing at finding and outlining the various options, answering questions, then very patient and understanding whilst we each deliberated before confirming. Communication throughout (via phone, email & WhatsApp) was easy and Tina was always quick to respond. Would definitely recommend booking a cruise holiday through Paramount via Tina.
Date of experience: April 21, 2025
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