Robin guided us through our booking…
Robin guided us through our booking process with great knowledge and helped make sure we got the best options for our trip
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4.9
Excellent
1,000 reviews
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Review summary
Paramount Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Cruise holiday
extremely helpful and provided all the information I needed in a timely manner
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Repeat customers so happy again!
We always book cruises with Paramount, but to be fair Robin is the real reason we book every time with them. Great service and banter and Robin is our go to guy. Istanbul cruise hear we come!
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Andreia was *****
Andreia was excellent. Communicated all the way. Answered all my question and went out of her way to arrange the full package for our cruise in March 2026. Flights from South Africa, transfers and pre-cruise hotel stay. We are looking forward to the cruise.
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Company details
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Website
www.paramountcruises.com
All reviews
1,000 total • Write a review
Showing 281 - 290 of 996 reviews
CH
Robin was very patient
Robin was very patient with our enquiry. Able to talk us through the details and a smooth booking. We have used Paramount for several years and always very helpful & informative.
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KR
Mo really worked hard to get me the…
Mo really worked hard to get me the cruise I wanted with flight times etc Also booking a hotel stay to start the holiday off. Best good recommendations!
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RD
Top rate, great service.
Mikey Kyriakou was extremely helpful, explaining the options we had, and providing very good advice on dates/school holidays. Despite us planning to book a cruise which was not available, we are now booked on an excellent alternative. Mikey also helped to get our details up to date both with Paramount and NCL. Very happy thank you.
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BS
Tina conlan
Tina conlan was very helpful was my first cruise I have booked i will definitely use there site again.
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AF
Yes the sales team were very helpful…
Yes the sales team were very helpful and kind and they helped me find a great curious
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EK
We had lots of questions answered…
We had lots of questions answered thoroughly. We were also given a comprehensive overview of the packakage.
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Jw
Cynical and arrogant customer service.
Paramount booked an international connecting flight for us with just 50 minutes connection time. The first flight arrived just 20 minutes late (on an 11hour flight), but this meant there was no time to make our second flight. We therefore arrived at our final destination 9 hours late than scheduled, meaning we lost the first full day of our holiday. Paramount denies any responsibility for their lack of mitigation when selecting our flights. They know full well that the rule of thumb for connection times on international flights is a minimum of 2 hours. Other travel agents (such as the excellent Trailfinders) have an algorithm built into their booking system to mitigate such issues (no visibility of flights with connection times of 2 hours, so unable to book such flights). They simply deflect any issues of this kind to the airline. Cynical, outrageous and arrogant behaviour. Never again with this disgraceful excuse of a travel agent.
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b
Mikey the young man we spoke to didn’t…Exemplary Service
Mikey the young man we spoke to didn’t pressure us at all, just gave us what we asked for in a very short time, I feel his customer service is fantastic, If we need to speak personally to him in the the future we know it’s possible.
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