Paramount Cruises
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Cynical and arrogant customer service.
Paramount booked an international connecting flight for us with just 50 minutes connection time. The first flight arrived just 20 minutes late (on an 11hour flight), but this meant there was no time to make our second flight. We therefore arrived at our final destination 9 hours late than scheduled, meaning we lost the first full day of our holiday. Paramount denies any responsibility for their lack of mitigation when selecting our flights. They know full well that the rule of thumb for connection times on international flights is a minimum of 2 hours. Other travel agents (such as the excellent Trailfinders) have an algorithm built into their booking system to mitigate such issues (no visibility of flights with connection times of 2 hours, so unable to book such flights). They simply deflect any issues of this kind to the airline. Cynical, outrageous and arrogant behaviour. Never again with this disgraceful excuse of a travel agent.