Firma która probuje ci pomóc w różnych…
Firma która probuje ci pomóc w różnych sytuacjach jeśli chodzi o samochód. Nie spodziewałem się tak dobrej jakości usługi!
2.5
Poor
999 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
PANEK RENT A CAR has room for improvement based on customer feedback. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Policzyli sobie 2500 PLN za to
Policzyli sobie 2500 PLN za to, że auto jest porysowane od spodu... Zakładam, że naciągnęli tak wielu innych klientów. Dodatkowo 300 PLN za brudną tylną szybę. Złodzieje i tyle
UK Drivers Beware
A warning to all UK Drivers. This car rental company provides cheap car rentals but use excuses like Brexit to charge you hidden fees that they claim you need or the car would not be legal on the roads, the headoffice is impossible to contact and they never return any emails or phone calls. Do Not Use! You Have been Warned.
POLECAM
Samochód czysty, zadbany oraz w dobrym stanie technicznym. Nic dodać nic ująć tylko z czystym sercem Polecić 😉
Company details
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Contact info
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Website
www.panek.euAll reviews
999 total • Write a review
Showing 71 - 80 of 995 reviews
JL
gute übersichtliche und einfach…
gute übersichtliche und einfach Buchung, auch in deutscher Sprache. Einzig mit der Eingabe der Posttleitzah (Ortsnummer) besteht ein Problem, seit mehr als 10 Jahr! d.h mein Wohnort ist 8630 Rüti, dies nimmt das System nicht an ich muss immer, vor der Ortsnummer ein zusätzliche Zahl eingeben, also 08630 Rüti, dass akzeptiert das System, aber wenn man das nicht weis, gibt es ein Problem mit der Buchung!
Date of experience: April 18, 2025
MJ
ESTAFADORES
Estafadores, no lo recomiendo mi experiencia fue en Breslavia, cuando yo reservé me pedían un depósito de 700€ por un coche de baja gama y cuándo llegue al aeropuerto de Wroclaw a por él quería que les hiciera un depósito de 1460, al ver las reseñas veo que hice bien. Unos sinvergüenzas
Date of experience: April 18, 2025
AT
AVOID!
They will come out cheapest with brokers but avoid this bunch like a plague. Rented a car in Kaunas, 2weeks later a random charge on the card out of the blue - 175eur. No emails, no invoices - nothing. Calling them sends me to email office@ some time later someone responds and sends me a picture of a muddy drivers footwell and says as per contract 75 cleaning fee and 100 administration fee lol I send one back with a clean one that I took before I handed the car in, they then argue that the infotainment screen had fingerprints on hahaha. Leave them to negotiate with Barclays on that one. Never again!
Date of experience: April 17, 2025
JD
1 star – Deeply disappointing experience and questionable practices
I am writing this review to share my recent and extremely frustrating experience with PANEK S.A., which left me not only disappointed but also concerned about the company’s approach to customers from outside the European Union. On 23 March 2025, at around 18:45, I attempted to collect a rental vehicle that I had reserved in advance. However, I was denied the car simply because my driving licence was issued outside of the EU (in a non-EU country). The employee, Mr Gwoździkowski, informed me that I would need to present an International Driving Permit (IDP) in order to proceed. Alternatively, I was told I could still take the car if I paid an additional 700 PLN for a “Full Protection Package”. This was completely unexpected and felt like an attempt to force me into a costly upsell. At no point during the booking process was this requirement clearly communicated, and it is not reflected in the official terms and conditions published by PANEK. The company’s own regulations (in force since 24 February 2025) state that a customer must hold a driving licence issued by an EU country to rent a vehicle – effectively excluding citizens of countries like the UK, USA, or Australia. Nowhere does it say that this can be circumvented by presenting an IDP or paying extra for insurance. I called the customer support line and spoke to a representative named Julia, who simply repeated that I needed an IDP or had to pay the 700 PLN. Again, there was no justification for this in the actual rental agreement. After reviewing the terms and conditions thoroughly, I found several troubling issues: • The company does not officially recognise IDPs as valid substitutes for EU licences. • The Full Protection Package is not listed as a way to override eligibility requirements. • There is no transparency or consistency in the way this policy is communicated or enforced. This creates a very real risk of discrimination against customers from third countries. The treatment I received could be interpreted as exploitative, with staff seemingly pressuring me into paying more money rather than simply abiding by the written terms of the agreement. I had travelled with the expectation of a smooth rental experience and instead found myself being misled and excluded based on where my licence was issued. I was left without a vehicle and had to make last-minute alternative arrangements. I would strongly urge other international travellers – especially those from outside the EU – to avoid PANEK unless you are prepared for unclear policies, inconsistent communication, and a lack of accountability. This experience was unacceptable, and I sincerely hope that PANEK will: • Clarify their policy regarding non-EU driving licences, • Update their terms and marketing materials, • Retrain their staff on how to communicate clearly and fairly with customers, • And most importantly, stop applying double standards that leave international customers feeling targeted and discriminated against. Until then, I cannot recommend this company and will not be using their services.
Date of experience: April 12, 2025
b
Panek to fantastyczna firma
Panek to fantastyczna firma!Auto zawsze dostępne, szybki wynajem bez zbędnych formalności. Wydanie punktualnie, auto prawie nowe (miało niecałe 900km przebiegu) więc w środku jeszcze pachniało nowością :) obsługa na najwyższym poziomie.Jedna z lepszych wypożyczalni z jakimi się spotkałem!
Date of experience: April 11, 2025
AS
Dno i jeszcze raz dno
Ta firma to jakaś tragedia,na stronie mają inne informacje niż dowiadujesz się na ostatnią chwilę w biurze obsługi na lotnisku.PORAŻKA. Na stronie było,że kaucja wynosi 1000 euro a w biurze już 1900,a jak nie jesteś przygotowany to kombinuj w pośpiechu bo przecież kasy nie oddadzą. A i obsługa klienta również coś strasznego,że tacy ludzie w ogóle pchają się do obsługi klienta 😡
Date of experience: April 11, 2025
C
Customer
US
Uwaga
Uwaga, Panek moze I jest dobra firma do momentu kiedy sie nic nie stanie. Podczas nocnej podrozy najechalem na metalowy przedmiot i przebilo dwie opony(pech) auto ubezpieczone z extra serwisem wiec zapewniono mnie ze jest ok. Otoz po zholowaniu auta, 6 godzin po moim opuszczeniu samochodu przyslano mi zdjecia tylnego siedzenia na ktorym byl popiol od papierosa i nalozono ma mnie kare 2000zl kary za palenie w samochodzie! Ja, ani nikt z mojej rodziny nie pali! Proste, ubezpieczyciel pokryl pewnie koszt naprawy, ale i tak firma musiala "wyjsc na swoje" wiec klient zaplaci. Zycze wszystkim bezpiecznej jazdy bo inaczej "znajda" sposob by wyjsc na swoje.
Date of experience: April 9, 2025
BW
Opinia
obsługa całkiem miła, wybór aut w porządku, cena proporcjonalna do wartości
Date of experience: April 8, 2025
PB
Paweł B.
US
Uwaga na Wasze pieniądze
Uwaga na Wasze pieniądze! Panek, po zakończeniu carsharingu nie oddaje w terminie pieniędzy zgromadzonych na koncie w aplikacji. Kiedy działał carsharing można było doładować sobie konto (prepaid) i mieć środki na przyszłe przejazdy. Zakończyli usługę, ja czekam na zwrot pieniędzy które tam zostały, minął termin i... nic! Nie ma kontaktu, nie ma zwrotu kasy!
Date of experience: April 8, 2025
A
Adam
US
Złodzieje i tyle
Złodzieje i tyle! Zostałem obciążony kwotą 4000zł za uszkodzenie auta + 300zł za brudne auto! Uszkodzenie auta którego nie zrobiłem, a auto oddałem w takim samym stanie w jakim otrzymałem. Mało tego auto otrzymałem z niesprawnymi spryskiwaczami szyb co w okresie zimowym jest nie do przyjęcia. Oczywiście reklamacja tylko poprzez email ale na każdy email brak odzewu! OMIJAJCIE SZEROKIM ŁUKIEM FIRMĘ KRZAK!
Date of experience: April 7, 2025
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