Firma która probuje ci pomóc w różnych…
Firma która probuje ci pomóc w różnych sytuacjach jeśli chodzi o samochód. Nie spodziewałem się tak dobrej jakości usługi!
2.5
Poor
999 reviews
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Review summary
PANEK RENT A CAR has room for improvement based on customer feedback. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Policzyli sobie 2500 PLN za to
Policzyli sobie 2500 PLN za to, że auto jest porysowane od spodu... Zakładam, że naciągnęli tak wielu innych klientów. Dodatkowo 300 PLN za brudną tylną szybę. Złodzieje i tyle
UK Drivers Beware
A warning to all UK Drivers. This car rental company provides cheap car rentals but use excuses like Brexit to charge you hidden fees that they claim you need or the car would not be legal on the roads, the headoffice is impossible to contact and they never return any emails or phone calls. Do Not Use! You Have been Warned.
POLECAM
Samochód czysty, zadbany oraz w dobrym stanie technicznym. Nic dodać nic ująć tylko z czystym sercem Polecić 😉
Company details
Information provided by various external sources
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Contact info
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Website
www.panek.eu
All reviews
999 total • Write a review
Showing 11 - 20 of 995 reviews
Z
Zk
US
They took 10 000CZK for some sort of…
They took 10 000CZK for some sort of made up penalty fee, I emailed them million times, they said straight away they are not refunding anything, so I took the matter to the bank, provided email communication supporting my claim and there you go! Just received a full refund via the bank. These people are fraudsters. Now I am going to report them to the police, so they can raise a criminal case against them! You won’t be able to hide!
Date of experience: July 3, 2025
FP
Truffatori, da evitare
Auto riconsegnata domenica sera senza nessuno a verificare lo stato del mezzo. Parcheggiata in area da loro indicata aperta al passaggio di chiunque. Dopo alcuni giorni inviano foto di 2 micro segni sulla carrozzeria, probabilmente già presenti al momento del ritiro e trattengono la cauzione di ca. 1000 €. Inutile ogni reclamo. Veri truffatori
Date of experience: July 2, 2025
BL
Problem z odzyskaniem kaucji
Auto oddane bez żadnych uszkodzeń i miesiąc czasu czekam na odblokowanie kaucji na mojej karcie kredytowej. Napisane reklamacja na którą nie dostałam odpowiedzi, wykonane mnóstwo telefonów i za każdym razem tylko odpowiedź już ponaglamy i będzie odblokowana dnia następnego. Omijać z daleka tą wypożyczalnie.
Date of experience: June 24, 2025
BC
Avoid Panek – Hidden Fees, Deceptive Practices, and Zero Accountability
I booked a rental with Panek (Poland, Modlin Airport) via Booking.com for $188, but the final cost ballooned to $588. Upon arrival, I was forced to pay for full insurance because my international driving permit was digital — a policy not disclosed during booking. Two days into the rental, they charged my card an additional 600 PLN (~$284) for a supposed GPS speeding violation, with no warning, explanation, or proof. Emails were ignored. Staff on return spoke no English. I’ve since disputed the charge with my bank and cancelled my card to prevent further unauthorized charges. After researching, I found countless reviews matching my experience — hidden fees, insurance pressure tactics, and unexplained charges. The company was recently fined for unfair practices. Booking.com should stop partnering with Panek — it’s damaging to customers and their platform.
Date of experience: June 24, 2025
AL
ADAM L
US
Kaucja zablokowana ponad trzy tygodnie
Raport wydania auta pokazywał że auto nie posiada żadnych uszkodzeń. Po oględzinach okazało się że jest ich bardzo dużo. Wysłałem zdjęcia do obsługi klienta a przy odbiorze usłyszałem jak pracownicy miedzy sobą mówią "TO TEN UPIERDLIWY" po czym powiedzieli "WSZYSTKO OK" Protokół zwrotu też nie zawierał żadnych uszkodzeń. To wszystko było ponad trzy tygodnie temu na lotnisku w Łodzi a do DZISAJ DEPOZYT NA KARCIE JEST ZABLOKOWANY a podczas rozmowy telefonicznej tylko słyszymy że już wysyłają zamówienie do realizacji i nic się nie dzieje
Date of experience: June 23, 2025
MD
Update to a Panek car hire "Tourist beware"
Update to a Panek car hire, who refuse to send documents to clarify the said damage. They accused me of lying when I said I had a video of picking the car up, and refused to send documents showing the said damage that I requested for an appeal, or advise the use of the red measuring card used to measure damage. On the day I handed the car back 20th April 2025, they immediately took 5250 slotys from my credit card, giving no chance of an appeal. But if you raise a dispute with your bank send them prove that you have they will raise a dispute with Paneks own bank, they will have 45 days to respond, if they don't my bank with request the money from their bank, works both ways then.
Date of experience: June 20, 2025
D
Dees
US
TERRIBLE CAR RENTAL COMPANY!
TERRIBLE CAR RENTAL COMPANY! We travel quite a lot for work and this time it was for a weekend to visit Auschwitz. At the airport in Krakow we rented a car from Panek. The guy at the desk seemed more or less ok, but dishonest as we found out later. The car itself was the only thing that was ok. The price seemed also ok, but the deposit of €1000,- - as we found out only at the airport !! - is crazy! Although we took a video and photos of the car when we picked it up, as well as when we returned, they charged us the full €1000,- deposit. For so called ‘damage’. They sent us a photo that could be of any other white car, with some scratches on it. We could not verify if it was the car we rented, since there was no tire, nor license plate visible. We complained and sent our photos and video of the return of the car, we called, but nothing happened. No one responded to us, so finally we handed over to our legal insurance who took care of it. Finally we got the money back, but from our insurance. Not from Panek. So this is their terrible business model. Worst experience in rental cars ever!
Date of experience: June 20, 2025
GL
Stolen money from my card
This company has taken £50 from my credit card. A month after I returned the car for alleged cleaning. We returned the car in a spotless condition. Complete lies and theft.
Date of experience: June 20, 2025
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