PANEK RENT A CAR
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TERRIBLE CAR RENTAL COMPANY!
TERRIBLE CAR RENTAL COMPANY! We travel quite a lot for work and this time it was for a weekend to visit Auschwitz. At the airport in Krakow we rented a car from Panek. The guy at the desk seemed more or less ok, but dishonest as we found out later. The car itself was the only thing that was ok. The price seemed also ok, but the deposit of €1000,- - as we found out only at the airport !! - is crazy! Although we took a video and photos of the car when we picked it up, as well as when we returned, they charged us the full €1000,- deposit. For so called ‘damage’. They sent us a photo that could be of any other white car, with some scratches on it. We could not verify if it was the car we rented, since there was no tire, nor license plate visible. We complained and sent our photos and video of the return of the car, we called, but nothing happened. No one responded to us, so finally we handed over to our legal insurance who took care of it. Finally we got the money back, but from our insurance. Not from Panek. So this is their terrible business model. Worst experience in rental cars ever!