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Online Carpets is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and expensive.
I recently purchased my 6th carpet from Online Carpets. On each occasion, I have been delighted with the quality of carpets I've received, the excellent value for money, the service and delivery. My house is now fully carpeted and the best decision I made was to order the carpets from Online Carpets.
Great product , great price , delivered speedily.
Regular customer here , I’ve never been disappointed with absolutely anything. Most recent purchase was laminate floor , underlay and beading . Our living room looks absolutely wonderful im so pleased with what I chose . They dispatched it quickly , the gent who answered the phone when I had a question about how many square meters I’d need was incredibly helpful & polite & even the delivery drivers are great too . I’ll continue to use this company & I’d definitely recommend it to others .
Excellent choice, value, communication and delivery. Had a problem with wrong item delivered and it was sorted ad replaced quickly. I love my new flooring.
Website
www.onlinecarpets.co.uk999 total • Write a review
US
I wouldn’t even give it one star. The worst company with the worst attitude. Sent out my £200 order left it outside. They refused to refund me and pretty much said I’m lying otherwise I would have re ordered with them. But didn’t really trust them as a company after all that to be honest. They agreed after sending over 50 emails back and fourth for weeks to send me a replacement which I had no choice as they wouldn’t refund me. I agreed. They sent me replacement. Carpet is nothing like the example one they sent. It’s thin and like carboard. I tried to return the rug as we decided to have laminate instead of carpet after all this and how rubbish quality the carpet was. The rug is brand new still in packaging. I asked to return it. To be told by “ R” that they will be charging £30 for returns and an additional £10 on top. I originally added the person I had dealt with to which they asked me to remove his name. After arguing they said they will half it. Honestly they are the worst, unprofessional “ company” as they call themself iv ever dealt with. Maybe aswel bough our carpet of temu with how bad the quality is. Will have to resale the rug but will never ever use this sham of a company again! I will also make sure none of my friends and family do either. Absolutely disgraceful!
Date of experience: June 23, 2025
The carpet arrived on time, well packaged in polythene. Delivery man brought it into the living room for me. Size was exactly what I ordered. Great quality carpet, no complaints whatsoever. I will buy from Online Carpets in the future based on my experience this time. 10/10
Date of experience: June 23, 2025
Excellent value and quality
Date of experience: June 23, 2025
Lovely Carpets at a great competitive price I would recommend sending for the foc samples to help you make your choice
Date of experience: June 23, 2025
US
Overall my first experience was positive. The carpet was rolled length ways which made it a bit awkward. Although the hardboard roller inside the carpet roll is a lovely thought and prevents damage to it, this made it heavier and very difficult to get around corners. Sadly, not everyone lives in a house with wide spaces. If this is an option, then I'll bear that in mind i future. Otherwise, I will go back to online carpets in future.
Date of experience: June 23, 2025
Excellent I recently ordered a 5m piece of vinyl, always a worry when buying online, it arrived well packed and in good time, although I had already had a sample sent I was very impressed with the quality of the vinyl, it was exactly as described, and at a very keen price, much less than local suppliers, the flooring looks fabulous down, I will definitely be ordering from this company in future. Highly recommended!
Date of experience: June 22, 2025
Very good customer service, carpet samples were delivered very quickly & after comparing them with a number of well known carpet outlets made a decision to buy carpets for 2 rooms, top quality carpets at a very good price. The carpets were delivered on time with very good communication from start to finish, highly recommended & I will be buying again
Date of experience: June 21, 2025
