Online Carpets
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I wouldn’t even give it one star
I wouldn’t even give it one star. The worst company with the worst attitude. Sent out my £200 order left it outside. They refused to refund me and pretty much said I’m lying otherwise I would have re ordered with them. But didn’t really trust them as a company after all that to be honest. They agreed after sending over 50 emails back and fourth for weeks to send me a replacement which I had no choice as they wouldn’t refund me. I agreed. They sent me replacement. Carpet is nothing like the example one they sent. It’s thin and like carboard. I tried to return the rug as we decided to have laminate instead of carpet after all this and how rubbish quality the carpet was. The rug is brand new still in packaging. I asked to return it. To be told by “ R” that they will be charging £30 for returns and an additional £10 on top. I originally added the person I had dealt with to which they asked me to remove his name. After arguing they said they will half it. Honestly they are the worst, unprofessional “ company” as they call themself iv ever dealt with. Maybe aswel bough our carpet of temu with how bad the quality is. Will have to resale the rug but will never ever use this sham of a company again! I will also make sure none of my friends and family do either. Absolutely disgraceful!