kate payne

kate payne

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by kate payne

ON

Online Carpets

View company profile →

1 out of 5 stars

The delivery

The delivery? After waiting the full 6 days for the carpet and being told the delivery would be before 6 only the underlay turned up at 8 in the evening? I phoned to find out where the carpet was but was told nobody could do anything as it was then the weekend. I had the carpet layer booked, it was a mess. When it eventually turned up it had been folded and he says that area is damaged…. I am now waiting for him to be available again. I will request a refund for the damaged carpet and will think twice about ordering from online again Not sure why my details couldn’t be found but anyway, just to clear up some facts: I asked the carpet fitter to help me with the carpet as it wouldn’t be brought inside by your delivery firm and it is obviously really heavy. He was told your dates when I got them. You notified me it was on its way and then it didn’t turn up… only the underlay. Information about delivery was useless. I had to ask him to come back and help me again when it did turn up the next week ( no time warning) and it was folded. Clearly not great. It looks damaged which I said before.