One Payroll Services is a UK-based payroll solutions provider catering to individual contractors and businesses of all sizes. The company specializes in delivering comprehensive payroll services that help clients operate efficiently while ensuring compliance with current legislation and government policies. One Payroll focuses on creating tailored solutions that adapt to the evolving needs of their clients, enhancing operational effectiveness. The dedicated team at One Payroll includes experienced payroll professionals who navigate the complexities of payroll processes, offering clients a flexible and knowledgeable service. Their offerings include umbrella services, CIS (Construction Industry Scheme) support, and back office assistance, making them a valuable partner for businesses seeking reliable payroll management. By prioritizing client relationships, One Payroll aims to support their customers' growth and ongoing success in the competitive business landscape.
Reviewers overwhelmingly express dissatisfaction with One Payroll Services, highlighting severe issues with payroll management and customer service. Many customers report significant delays in payments, with one individual stating they still haven't been paid and others experiencing unauthorized transfers.
The company's staff, including directors, are frequently described as rude and unprofessional, contributing to a frustrating experience. Communication appears to be a major problem, as several people mention difficulties in reaching the company for assistance. There are no positive remarks or redeeming qualities noted in the reviews, with users strongly advising others to avoid this service altogether. Overall, the sentiment is overwhelmingly negative, reflecting a widespread lack of trust and satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Mar 2026.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 1.0 | 1 |
| Sep 25 | 1.0 | 1 |
| Oct 25 | 1.0 | 1 |
| Nov 25 | — | 0 |
| Dec 25 | — | 0 |
| Jan 26 | — | 0 |
| Feb 26 | — | 0 |
| Mar 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“Their payment service and customer service are not of high quality, 0 stars would be appropriate”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Accounting & Tax.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 67 out of 100 | — | 7 | |
| 3.3 out of 5 (fair) | 100 out of 100 | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | +111% | 1,000 |
Bottom line: One Payroll Services is #5 of 5 on overall rating in this group.
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One Payroll Services is a UK-based payroll solutions provider catering to individual contractors and businesses of all sizes. The company specializes in delivering comprehensive payroll services that help clients operate efficiently while ensuring compliance with current legislation and government policies. One Payroll focuses on creating tailored solutions that adapt to the evolving needs of their clients, enhancing operational effectiveness. The dedicated team at One Payroll includes experienced payroll professionals who navigate the complexities of payroll processes, offering clients a flexible and knowledgeable service. Their offerings include umbrella services, CIS (Construction Industry Scheme) support, and back office assistance, making them a valuable partner for businesses seeking reliable payroll management. By prioritizing client relationships, One Payroll aims to support their customers' growth and ongoing success in the competitive business landscape.
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