Ona Hotels is a hospitality company that specializes in offering a range of accommodations, including hotels and apartments, across popular destinations in Spain. Their portfolio includes properties in well-known areas such as Costa del Sol, Costa Dorada, the Canary Islands, and Mallorca. The company aims to provide comfortable and convenient lodging options for travelers seeking leisure and relaxation. Ona Hotels caters to various customer segments, including families, couples, and solo travelers, who are looking for both short-term and extended stays. By focusing on prime locations and offering unique advantages such as exclusive online discounts and personalized service, the company enhances the vacation experience for its guests. Visitors can explore a diverse selection of properties that suit different budgets and preferences, ensuring a memorable stay in some of Spain's most desirable regions.
Ona Hotels receives overwhelmingly negative feedback from guests, with many expressing dissatisfaction regarding their experiences. Reviewers frequently mention misleading advertising, particularly concerning room quality and availability, as seen in complaints about being placed in substandard accommodations that do not match what was promised.
The staff's attitude also draws criticism, with reports of unhelpfulness during issues like noise from construction and safety concerns, such as break-ins at Hollywood Mirage. However, there are some positive remarks about specific locations, like Ona Ogisaka Garden, which is praised for its excellent location, cleanliness, and services. Despite these few commendations, the majority of reviews highlight significant issues with staff responsiveness and overall guest experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.6 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“We booked a one-bedroom apartment at Ona Living Barcelona through the Agoda platform, but upon arrival we were placed...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.6 out of 5 (poor) | 67 out of 100 | — | 7 |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
Bottom line: Ona Hotels is #5 of 5 on overall rating in this group.
7 reviews of Ona Hotels. Filter by what matters to you.
Estancia en el complejo de Denia Ona Ogisaka Garden, (RCI) durante una semana, excelente ubicación, limpieza y servicios del complejo, y trato por parte del personal del mismo.
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Ona Hotels is a hospitality company that specializes in offering a range of accommodations, including hotels and apartments, across popular destinations in Spain. Their portfolio includes properties in well-known areas such as Costa del Sol, Costa Dorada, the Canary Islands, and Mallorca. The company aims to provide comfortable and convenient lodging options for travelers seeking leisure and relaxation. Ona Hotels caters to various customer segments, including families, couples, and solo travelers, who are looking for both short-term and extended stays. By focusing on prime locations and offering unique advantages such as exclusive online discounts and personalized service, the company enhances the vacation experience for its guests. Visitors can explore a diverse selection of properties that suit different budgets and preferences, ensuring a memorable stay in some of Spain's most desirable regions.
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