Official Car Mats is a UK-based company specializing in custom car mats designed to fit a wide range of vehicle makes and models. The company offers a variety of options, including tailored car mats, officially licensed mats, and personalized designs, catering to the diverse needs of car owners seeking to enhance their vehicle's interior. With prices starting from £22.95, customers can choose from luxury materials or rubber car mats, as well as tailored boot liners.
The company's commitment to quality is evident in their manufacturing process, which utilizes advanced CAD technology to ensure precise fitting. Official Car Mats serves a broad audience, including individual vehicle owners and automotive enthusiasts looking for personalized accessories. With free delivery across the UK, the company aims to provide convenience and satisfaction to its customers while offering a comprehensive selection of car mat solutions.
Official Car Mats has a positive customer experience.
Consumers generally praise Official Car Mats for their high-quality products and excellent fit, with many highlighting the impressive customization options available. Reviewers frequently mention the fast delivery and the overall satisfaction with the mats, noting that they look great and match their vehicles perfectly.
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The ordering process is described as straightforward, making it easy for customers to select the right mats for their cars. However, a few customers express concerns about delivery delays, particularly related to express shipping options. Despite these minor complaints, the majority of feedback reflects a positive experience, with many recommending the company for its exceptional value and customer service. Overall, Official Car Mats earns a strong reputation for quality and reliability.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
60
100%
-0.3
● Low
4.6 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Oct 2026.
Last 3 months
4.5▼ 0.3
12-month avg
4.6
All-time
4.6
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
May 26
5.0
5
Jun 26
4.4
12
Jul 26
4.9
18
Aug 26
4.1
11
Sep 26
4.7
10
Oct 26
5.0
4
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 54 positive reviews
Quality57%
31 mentions
Delivery35%
19 mentions
Customer service33%
18 mentions
Fast & efficient22%
12 mentions
“These car mats didn’t disappoint can feel the quality as soon as we opened them made to measure and fit perfect in ou...”
On “Quality” · Oct 1, 2026
Top complaintsof 4 negative reviews
Delivery50%
2 mentions
Quality50%
2 mentions
Payment issues50%
2 mentions
“Placed an order 1st aug”
On “Delivery” · Aug 12, 2026
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
Overall rating and review count for this company and similar companies
Placed an order 1st aug. I received confirmation email for my order and that was it.
I phoned twice to see where they were and was told theyll be with you shortly
Eventually they arrived today 12th aug
Good quality mats but the wait and lack of contact was not good
I am sure my new mats will be very nice, if they ever arrive.
I ordered them on Tuesday 28 July. It took a week for them to be made and Evri received them on 5 August. It then took Evri two days to transfer them 200 miles to the delivery depot where they are still awaiting delivery.
I've got stuff from China quicker than this.
__________
Response to OCM's reply
I don’t see an apology anywhere in your reply, so presumably that means that you think I should be satisfied with the way my order has been dealt with and that you consider a lead time of almost a fortnight to be reasonable for an item that takes you probably half an hour to make.
In your FAQs, regarding lead times, you state “All our mats get the VIP treatment, each one is expertly made-to-order, production lead time is 3-5 working days then Express delivery to UK mainland express delivery postcodes. You will be kept informed every step of the way.”.
But in your reply you say that “you are not based in an accessible next day delivery network area for the courier service we use.” Since I have a London postcode, are you saying that your customers in London and the south of England do not qualify for “Express delivery to UK mainland express delivery postcodes” and that we can therefore expect delivery to take a week? That’s an awful lot of people you’ve excluded from “Express delivery to UK mainland express delivery postcodes”, so perhaps your FAQs should be amended to show who are the lucky ones and who aren’t.
As regards your claim that "You will be kept informed every step of the way.”, that's as reliable as Evri's tracking info of last Wednesday that "we'll send you an estimated delivery time within 48 hours". Still waiting.
My review last Saturday was intended to get your attention, so that you could give Evri a chase-up before they lose the mats altogether, if they haven’t already since they haven’t updated their tracking info since last Friday. I don’t think I’ll be changing the rating, because it reflects not just the quality of the product but also delivery and how well the trader responds to problems and on both counts one star is well deserved.
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Fantastic service, great communication and fabulous product, I went for the prestige range for my mg and they feel so nice and thick, would definitely recommend
Just want to give a shout out to Dawn who rectified my order as I mistakenly ordered a logo on the mats that I didn’t want and she even gave me a refund for the logo which I didn’t ask for as it was my fault. So nice to get the response from Dawn and the mats came the next day that were great quality and just what I wanted for my father in law . 100% would recommend. Thanks Dawn.
Very easy to use website, was kept updated regarding delivery, I got them delivered today 28/07/2026, and are a perfect fit for my car (MGS9 7 seater),I am also going to order the 3rd row boot mat.
Superb quality car mats, I ordered the set of 4 super luxury car mats in Anthracite grey with pre red stitching- very well made & beautiful quality. They come with strong adhesive Velcro mat holders - they fit my mini JCW perfectly- so pleased would definitely recommend- thank you. Lisa
Good quality car mats with great communications from the company. The csr mats arrived quick and fit perfectly for the Grandland. Really pleased with them
After buying a second hand juke, I wanted to brighten her up and apply my own personality, the car mats were ok in her if a bit worn, so I wanted to replace them, I chose these guys for the multiple options I had to choose from and at an amazing price. Safe to say I absolutely love them, with a leopard print trim, my name and a Daisy (I named my car Daisy) they are the perfect touch.
The car mats are perfect, great quality and finish. The process has been smooth and the communication spot on. Vale for money is excellent and I would highly recommend.
Received my mats for my 2013 Honda Civic a few weeks ago, just got round to fitting them, they look good and well made but not a perfect fit, the rear mats don't fit perfectly they overlap the plastic that is around the front seat fixings.
Talk about a MAGIC carpet??
Just received my MG ZS
and WOW they are MAGIC!!! carpets with
Service and communication MAGIC!!!
HAPPY DAYS!!! HAPPY MOTORING!!!!
Official Car Mats is a UK-based company specializing in custom car mats designed to fit a wide range of vehicle makes and models. The company offers a variety of options, including tailored car mats, officially licensed mats, and personalized designs, catering to the diverse needs of car owners seeking to enhance their vehicle's interior. With prices starting from £22.95, customers can choose from luxury materials or rubber car mats, as well as tailored boot liners.
The company's commitment to quality is evident in their manufacturing process, which utilizes advanced CAD technology to ensure precise fitting. Official Car Mats serves a broad audience, including individual vehicle owners and automotive enthusiasts looking for personalized accessories. With free delivery across the UK, the company aims to provide convenience and satisfaction to its customers while offering a comprehensive selection of car mat solutions.