NOX Hotels is an independent group of boutique hotels located in strategically chosen areas of London. The company specializes in providing modern, comfortable, and affordable accommodation suited for both short and long stays. Each hotel features well-designed rooms equipped with amenities such as comfortable beds, en-suite showers, smart TVs, and, in some cases, fully equipped kitchens, ensuring a pleasant experience for guests. Targeting both business and leisure travelers, NOX Hotels focuses on maximizing customer satisfaction without compromising on quality or service. The experienced customer service team is dedicated to maintaining high standards of hygiene and cleanliness across all properties. By prioritizing comfort and contemporary design, NOX Hotels aims to offer a reliable lodging option for those looking to explore London or conduct business in the city.
NOX Hotels receives overwhelmingly negative feedback from customers, with many expressing dissatisfaction with the treatment they received and the condition of the rooms. Reviewers frequently mention rude and unhelpful staff, with several guests recounting experiences of being denied early check-in despite prior confirmation.
Complaints about cleanliness are rampant, including reports of dirty bedding and unpleasant odors in the rooms. Accessibility issues are also highlighted, particularly for elderly and disabled guests who felt neglected. On a more positive note, some customers appreciate the pleasant stay at the Waterloo location, noting its convenience and reasonable pricing. However, the overall sentiment is dominated by frustration and disappointment, leading to a strong recommendation to avoid this hotel chain.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 38 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 4 |
| Jan 25 | 3.0 | 2 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 38 most recent reviews.
“The staff were friendly and polite”
“This was not just poor customer service, it was a violation of basic decency, accessibility rights, and professional...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.0 out of 5 (poor) | 1.3 out of 5 (poor) | — | 38 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: NOX Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.0).
38 reviews of NOX Hotels. Filter by what matters to you.
Totally OK. But not recommended for quarantine. TINY, but nice room. Extremely hard bed. High ceiling gives the illusion of more space. Practical closet kitchen with a fridge, hob, sink, kettle and Nespresso coffee machine. VERY nice shower in a tiny bathroom. Bathroom had a sliding glass door which we could not close completely, required headphones to keep the romance alive. All in all, totally OK.
Quick answers to the questions people ask most.
Check-in and check-out times can vary by location. Please visit our website or contact the hotel directly for specific details.
Cancellation policies may differ based on the booking method and hotel location. We recommend checking our website or reaching out for more information.
We strive to accommodate all guests, including those requiring accessible rooms. Please contact us directly to confirm availability and specific arrangements.
Amenities can vary by location, but generally include basic services like Wi-Fi and room cleaning. For a complete list of amenities, please refer to our website.
We take guest feedback seriously. If you encounter any issues during your stay, please report them to the front desk or contact us through our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
NOX Hotels is an independent group of boutique hotels located in strategically chosen areas of London. The company specializes in providing modern, comfortable, and affordable accommodation suited for both short and long stays. Each hotel features well-designed rooms equipped with amenities such as comfortable beds, en-suite showers, smart TVs, and, in some cases, fully equipped kitchens, ensuring a pleasant experience for guests. Targeting both business and leisure travelers, NOX Hotels focuses on maximizing customer satisfaction without compromising on quality or service. The experienced customer service team is dedicated to maintaining high standards of hygiene and cleanliness across all properties. By prioritizing comfort and contemporary design, NOX Hotels aims to offer a reliable lodging option for those looking to explore London or conduct business in the city.
This profile hasn't been claimed by the business owner.
