The final document didn't show and the…
The final document didn't show and the email asking for help and clarification has never been answered.
3.9
Great
804 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Now Test has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Certificate was not generated
Certificate was not generated alongside my test results. Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will steadily decline from here. Just another company trying to make a quick buck from the pandemic.
I was not able to receive a…
I was not able to receive a certificate!! Unacceptable
Economy Covid Self test kit
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.nowtest.com
All reviews
804 total • Write a review
Showing 191 - 200 of 800 reviews
WR
Zero complaints, good experience.
Test was delivered within 72 hours from time of order. Plenty of email and website guidance on how to upload and follow the required procedures. Photo uploads worked a treat and result was provided with certificate within 15 minutes of uploading test result. Overall a straightforward process and would happily use nowtest again for UK entry covid testing requirements.
Date of experience: February 7, 2022
PW
Organising the test was easy but
Organising the test was easy and was executed well. Instructions on reporting and taking the test was poor. Especially as you relied on people downloading your app - not everyone either wants to do that, or has a phone with the capacity to do it. I preferred to use my computer to upload photos, but again, you made many assumptions concerning using QR codes and ways to use your phone, rather than using photos. So I felt lost and unsupported having to do it in perhaps an old-fashioned way. However, I did receive an email back from your support quickly which helped.
Date of experience: February 7, 2022
c
customer
US
I made a mistake on the test so I…
I made a mistake on the test so I emailed you on the same day. You did not respond immediately so, knowing the gravity of the situation, I ordered a new test and paid again. Then you advised me that my mistake wouldn't matter and you sent me a negative test certificate. I immediately asked to you to cancel the second test as it was now not required. Had you responded to my query the same day I would not have needed to order and pay for a second test. I have asked for a refund but you have refused to give it.
Date of experience: February 7, 2022
MH
Simple
Simple, worked well. Very affordable. Much better than my previous experience with Atruchecks, which cost a fortune, didn’t arrive on time, results never received and still waiting for refund. I would definitely recommend you. Thanks
Date of experience: February 7, 2022
MH
I have trouble at first trying to get…
I have trouble at first trying to get my head around how to send the sample to you but in the end I manage it. If it’s possible his there a easy way. Thank you.
Date of experience: February 7, 2022
EC
Whole process was excellent
Whole process was excellent. The web app for registering the result was great as well.
Date of experience: February 7, 2022
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