Newswire.com Reviews

Although I originally gave NewsWire a 2-star rating, I am happily changing my rating to 4 stars, with the probability of changing it to a 5 star. Why the change - within minutes of posting my review I was contacted by Patrick with a reasonable explanation as to why I had the issue I describe and an escalation process should I ever experience similar or any issues going forward. All companies will occasionally have issues, so what separates the bad ones from the good ones is what they do to correct the issue. Patrick's efforts demonstrated to me that NewsWire is one of the good ones. Below is an email exchange, please tell me if my experience was acceptable. Your request (7502) has been updated. To add additional comments, reply to this email. Evelyn Tip Evelyn Tipacti (Newswire.com) Oct 18, 10:55 AM EDT Hi, Rod: You're very welcome. Our sales and client services teams are here during normal business hours, but our editorial staff is available throughout later in the evening. I do apologize for the experience, and we will do our best to ensure any questions related to your release(s) are answered in a timely manner. If you ever have any questions, please feel free to email us, or reach out to us personally and we will respond as quickly as possible. Thank you for reaching out. Kind regards, Evelyn Tipacti Client Services Specialist Newswire Rod Peters Rod Peterson Oct 17, 10:39 AM EDT Thanks for the response. When I submitted my question my review had already sat for two hours, however, in the end my PR sat for over six hours before I am was able to contact anyone. I called and I sent emails to the emergency contact address and no response. This is not the first time this has happen, so that I can make a more informed decision about my chose for PR publishing, please let me know what I can count on for turnaround and what process is in place when the emergency process fails. Thx, Rod ________________________________ Evelyn Tip Evelyn Tipacti (Newswire.com) Oct 17, 10:16 AM EDT Hi, Rod: Thanks for your message. There's usually a turnaround time between two to four hours after you submit the release. Our editors review it and contact you if there are any issues or questions with it. If there are no issues, then they also let you know when your release has been approved and it then gets distributed or scheduled, based on the distribution time you indicated. If you have any other questions, please let me know and I will be happy to help. Enjoy your day. Kind regards, Evelyn Tipacti Client Services Specialist Newswire Rod Peters Rod Peterson Oct 17, 3:18 AM EDT How long does it take for a PR to be reviewed and approved? Thx, Rod

I sent in my press release on a Monday at around 3pm and it was reviewed and published within about an hour and a half! Super fast. Many major networks picked it up and it was published in many places. I'm very pleased!

I had an excellent experience the first time I used Newswire, but my last process did not go as smoothly. My release was submitted and 'under review' mid afternoon the day before I asked for it to be released, but was never released the next morning. They got it out 2 hours late. In their defense, I was contacted by the company in an effort to regain my trust in them and I thought they did an excellent job of recovering. It turns out that there was an unusual issue they were facing at that point that has since been rectified.

Good distribution, great customer service.

Joe has been immensely helpful throughout the process!

Very easy/helpful and it has been a "long time reliable resource" for us!

Very effective, and very easy-to-use PR platform, and their account managers are amazing. Their database of journalists is spot on.

Love Newswire.com! So easy to use and gets my Press Releases distributed flawlessly every time! Highly recommended.

They delivered what they promised, and I'm looking forward to sending out our next press release.

Leonardo Thompson was very helpful and I truly liked his sincere, caring and trusted advices to help me make informed decisions. I will definitely use Newswire again for my company's next PRs because of Leo's service.

Overall a very bad experience, i do not recommend it. Update : The issues have been partially resolved, looking forward to see if they will keep fixing them and address the issues.

The customer service here is amazing. Thank you Jackson.

Got picked up by one website. That is it

Fantastic customer service partners.

I work with a small nonprofit and Newswire made us feel like AllStars! Great Customer service! Any question I had they would answer and took care of me very well. Very patient and kind! I will definitely use them again and recommend them to anyone else.

They increased prices recently, but still good tho

Excellent customer service and fantastic PR distribution!

I originally left a bad review because I evaluated the results BEFORE the campaign played itself all the way out. If I'd waited, I would have known that the story would eventually get a fairly good pickup. Thanks.

You deserve the numero ino position

Poor pick up of Press Release by news outlets!