Really helpful and sorted my issue
Really helpful and sorted my issue
4.5
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Excellent Customer Service
I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh
reference is 6289638
reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised
Perfect
Perfect, quickly resolved my issue
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.ncp.co.uk
All reviews
1,000 total • Write a review
Showing 951 - 960 of 996 reviews
MF
Professional and very helpful
It is second time that i speak with the customer service, they are all helpful and to the point. Thanks
Date of experience: February 26, 2025
AT
App is easy to use and had an issue…
App is easy to use and had an issue with using wrong car reg and Gel from the support team sorted me out!
Date of experience: February 26, 2025
sm
Fantastic support from Relly today
Fantastic support from Relly today, sorted my query out quickly and efficiently. Super friendly ..... thank you
Date of experience: February 26, 2025
c
customer
US
Impressed online chat response time and resolution
The customer service I received through the online chat I can’t fault, to the point and swiftly resolved. The only negative- I was informed as part of the resolution to call with a CRM number, the wait time on the phone wasn’t ideal! Overall good experience for a query that was negative!
Date of experience: February 26, 2025
G
Garry
US
Made an error in not paying up front…
Made an error in not paying up front for parking. Paid on exit on the app but this meant I was paying to start a session not end it. However chat with Susan at NCP confirmed that since I had paid they could apply that to my session. Quick and helpful. NCP not cheap but the app is great. You can extend your stay if necessary.
Date of experience: February 26, 2025
C
CM
US
Total sh1t and a complete rip off
Total sh1t and a complete rip off Total sh1t and a complete rip off. Not only did they rip me off for the original cost because they knew I had no other choice (£115 for 3 days) they stung me for another £64 when I was delayed coming back by 5 hours. Then they didn't give me a receipt so I contacted their 'help' to which they needed too much personal payment information before sending one. Booking reference should have been enough. Sheisters!
Date of experience: February 26, 2025
pt
Quick response to email sorted very…
Quick response to email and sorted very efficiently
Date of experience: February 25, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.