Napo Pet Insurance is a specialized insurance provider dedicated to offering coverage for pets, ensuring that pet owners have access to essential health services for their animals. The company focuses on providing comprehensive insurance plans that cater to a variety of pets, including dogs and cats, helping owners manage veterinary expenses with greater ease. By offering customizable plans, Napo Pet Insurance aims to meet the diverse needs of pet owners who seek reliable financial protection for their furry companions. Targeting pet owners who prioritize the health and well-being of their animals, Napo Pet Insurance provides a user-friendly platform for obtaining quotes and managing policies. The company emphasizes transparency in its offerings, allowing customers to make informed decisions about their pet insurance needs. With a focus on customer satisfaction, Napo Pet Insurance is committed to supporting pet owners in securing the best possible care for their beloved pets.
Napo Pet Insurance receives high praise from customers for its exceptional service and efficient claims process. Reviewers frequently highlight the helpfulness of the staff and the ease of resolving claims, often noting that claims are settled quickly, sometimes within 24 hours.
Many appreciate the personal touch in service, with positive experiences reported during video consultations with veterinarians. However, some customers express concerns regarding renewal fees, describing them as extortionate after having made multiple claims. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many stating that Napo is the best pet insurance they have encountered. Overall, Napo Pet Insurance is viewed favorably, especially for its service and claim handling.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.7 | 12 |
| Sep 25 | 4.5 | 48 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I’ve been with Napo for a little over a year now and it’s by far the best pet insurance company I’ve found”
“The claim was easy to do and they paid out very quickly the second done by direct payment to the vet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Napo Pet Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.6).
60 reviews of Napo Pet Insurance. Filter by what matters to you.
Bennie had his treatment today (he had his initial treatment two weeks ago and I paid his excess. To my absolute delight that claim was settled the same day. He had the cyst removed today, and now awaiting his biopsy and it has just been settled. I have never received such a fast turnaround -;you have a new customer for life. Thank you so much
Dimitrios was excellent. Listening to my dog's issues and giving me a sound advice on how to ease his symptoms and what to adrees with the vet that is currently treating him
Absolutely incredible. I pay just under £45 a month for my year and half old mini dacshund which felt like a lot but is worth every penny. The support with any questions and access to a 24 hour vet via video call has been excellent. Dave recently had gastroenteritis for which the treatment set me back just under 3k. The vets set the claim off and I had to confirm the details with Napo - the claim was confirmed and accepted the very same day easing a whole load of my stress and worry once again. Thank you so much for your excellent service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Our experience with Napoleon has been nothing but positive! We have found the free FirstVet appointments to be incredibly helpful, and id be reluctant to insure with anyone else because of this feature. We have had more than 10 vet calls and a few calls with the behaviourist at firstvet and found each call to be invaluable. If we're on the fence as to whether to take our dog for a physical exam, this is our first port of call and always provides the reassurance and advice that we need.
So straightforward and stress free, especially after we used an emergency vet while on holiday, my Labrador had very painful eyes and we didn't know what was wrong, we had excellent service and our claim sorted within 24 hours, no issues at all. Highly recommended.
As a Veterinary Practice making a claim on behalf of a mutual client, the whole process from start to finish was Excellent! Registration onto the portal was simple, submitting a claim was easy, quick and settlement was made almost straight away. By far and away one of the best Pet Insurance companies I have dealt with.
Sadly my first claim was cremation costs for my 13 month old cat. Napo's emails have been so sensitive, kind and empathic. I was moved to tears, not only by their caring communications but when I received a pot plant and beautiful, personal condolence card from them. This is the first time I've ever taken out pet insurance. Napo were recommended to me by a friend who is a vet nurse and I'm glad I went with them. Thank you, all.
Napo are very quick to settle claims and keep you well informed of progress. We are very happy with them currently but my fear is inflation of renewal price due to claims, it seems this is where they trip up. Let's see
I can't believe how easy it was to process a claim! Absolutely gob smacked. No long forms, no back and forth. We have £4k worth of cover and claimed for some x-rays at over £500 and it was sorted within 2 days and money will be in within 5-7 days. Just brilliant! I will be recommending them to everyone!
Not often I can say this about any insurance company, but Napo have been brilliant so far. Incredibly quick responses and with all claim payments to date (same day in some instances). My vet said they have even been quicker than Pet Plan! I do worry about how much my premiums will rise (as policy is due for renewal and based on other reviews), so I hope I dont end up having to amend this review ....
Napo have insured both my dogs , one has an on going condition and the other unfortunately had a deep significant injury to her paw after a day out at the beach went horribly wrong with her injury. However Napo’s response and communication enabled me to receive the reassurance and support I needed and whilst they are thorough in their information gathering, I have found them to be extremely responsive and helpful throughout my claim. I would recommend them to anyone who asks me about a responsive insurer who manage claims effectively and quickly
I found dealing with your company extremely personal and easy to use
Very competent and helpful vet. Good advice given. Appreciated the summary of advice to help facilitate care for Pixel with my own vet.
Napo Pet Insurance is a specialized insurance provider dedicated to offering coverage for pets, ensuring that pet owners have access to essential health services for their animals. The company focuses on providing comprehensive insurance plans that cater to a variety of pets, including dogs and cats, helping owners manage veterinary expenses with greater ease. By offering customizable plans, Napo Pet Insurance aims to meet the diverse needs of pet owners who seek reliable financial protection for their furry companions. Targeting pet owners who prioritize the health and well-being of their animals, Napo Pet Insurance provides a user-friendly platform for obtaining quotes and managing policies. The company emphasizes transparency in its offerings, allowing customers to make informed decisions about their pet insurance needs. With a focus on customer satisfaction, Napo Pet Insurance is committed to supporting pet owners in securing the best possible care for their beloved pets.
This profile hasn't been claimed by the business owner.
